Remote Dedicated Support Engineer | Travel Across Europe

Genetec Inc.; Chesterfield; Remote; GBP 45,000 - 75,000; Full time

Job summary

Genetec Inc. in the United Kingdom is seeking a Dedicated Support Engineer to partner with enterprise clients, troubleshoot complex security platform challenges, and deliver an outstanding service experience.

You will train end-users, collaborate with R&D on new features, perform health checks, and travel across Europe for on-site missions. A strong English proficiency and a proactive, client-focused mindset are essential.

Qualifications

• Degree in Computer Science, Telecommunications, Electrical Engineering, or equivalent practical experience.
• Strong analytical mindset with proven problem-solving and decision-making capabilities.
• Professional fluency in English; another language is a plus.

Responsibilities

• Tackle complex technical challenges for enterprise clients and deliver an outstanding service experience.
• Provide expert technical support and hands-on training to customers of Genetec platforms.
• Collaborate with R&D teams to stay at the cutting edge of Genetec innovations.
• Travel across Europe for on-site client missions and audits.

Skills

Enterprise client support

Technical troubleshooting

Training end-users

Education

Degree in Computer Science or related field

Tools

Windows OS

SQL Server

Genetec solutions

Job description

Genetec Inc. in the United Kingdom is seeking a Dedicated Support Engineer to partner with enterprise clients, troubleshoot complex security platform challenges, and deliver an outstanding service experience.

You will train end-users, collaborate with R&D on new features, perform health checks, and travel across Europe for on-site missions. A strong English proficiency and a proactive, client-focused mindset are essential.