Remote Enterprise Support Engineer – EMEA

Genetec Inc.; Hurley; Remote; GBP 42,000 - 64,000; Full time

Job summary

Genetec Inc. is seeking a Dedicated Support Engineer to partner with enterprise clients across the EMEA region, delivering expert technical support and hands-on training to help customers maximize Genetec solutions.

You'll collaborate with R&D, perform routine system assessments, and travel on-site across Europe to strengthen partnerships and drive continuous improvement in service quality.

Qualifications

• Degree in Computer Science, Telecommunications, or Electrical Engineering (or equivalent practical experience).
• Strong analytical mindset and proven problem-solving and decision-making capabilities.
• Excellent team player with collaborative mindset and strong communication skills.
• Fluency in English; additional languages are a plus.

Responsibilities

• Partner with enterprise clients to tackle complex technical challenges and deliver an outstanding service experience.
• Provide expert technical support and hands-on training to help customers maximize Genetec solutions.
• Collaborate with R&D teams to stay aligned with latest innovations.
• Perform routine system assessments and health checks to optimize performance and drive continuous improvement.
• Travel across Europe for on-site client missions and to strengthen partnerships.

Skills

Analytical mindset

Problem-solving

Team player

Client relationship management

English proficiency

Education

Degree in Computer Science, Telecommunications, or Electrical Engineering

Tools

Windows OS

Networking hardware

SQL Server

Virtualization

Job description

Genetec Inc. is seeking a Dedicated Support Engineer to partner with enterprise clients across the EMEA region, delivering expert technical support and hands-on training to help customers maximize Genetec solutions.

You'll collaborate with R&D, perform routine system assessments, and travel on-site across Europe to strengthen partnerships and drive continuous improvement in service quality.