EMEA Remote Tech Support & Enterprise Training Engineer

Genetec Inc.; Kidderminster; Remote; GBP 45,000 - 65,000; Full time

Job summary

Genetec Inc. is seeking a dedicated Support Engineer to partner with enterprise clients, providing expert technical support and hands‑on training to unlock the full power of Genetec security platforms.

You will collaborate with R&D to stay at the forefront of innovations, perform routine health checks to optimize performance, and travel across Europe for on‑site client missions, deepening key partnerships.

Qualifications

• Degree in Computer Science, Telecommunications, Electrical Engineering, or equivalent practical experience.
• Strong analytical mindset with proven problem‑solving and decision‑making capabilities.
• Professional fluency in English; second language is a plus.

Responsibilities

• Partner with enterprise clients to tackle complex technical challenges and deliver an outstanding service experience.
• Provide expert technical support and hands‑on training to help customers unlock Genetec solutions.
• Collaborate with R&D teams to stay ahead on innovations and perform routine system health checks.
• Travel across Europe for on‑site client missions and to deepen partnerships.

Skills

Analytical thinking

Problem solving

Team player

English fluency

Education

Degree in Computer Science, Telecommunications, Electrical Engineering, or equivalent practical experience

Tools

Windows OS

Networking hardware (switches/routers)

Microsoft SQL Server

Job description

Genetec Inc. is seeking a dedicated Support Engineer to partner with enterprise clients, providing expert technical support and hands‑on training to unlock the full power of Genetec security platforms.

You will collaborate with R&D to stay at the forefront of innovations, perform routine health checks to optimize performance, and travel across Europe for on‑site client missions, deepening key partnerships.