Remote Enterprise Support Engineer – EMEA

Genetec Inc.; Saffron Walden; A distancia; GBP 45.000 - 65.000; Jornada completa

Descripción de la vacante

Genetec is seeking a Dedicated Support Engineer within the Professional Services team to support enterprise clients across the EMEA region. You will troubleshoot complex systems, perform health checks, and provide hands‑on training to help customers unlock Genetec solutions.

The role involves travel across Europe to client sites and close collaboration with R&D to stay on the cutting edge of innovations. A degree in CS/Telecommunications/Eng in related fields is required and English fluency is

Formación

• Degree in Computer Science, Telecommunications, or Electrical Engineering or equivalent practical experience.
• Strong analytical mindset with proven problem solving and decision making.
• Fluent English; second language is a plus.

Responsabilidades

• Provide expert technical support and hands-on training to customers.
• Perform routine system assessments and health checks to optimize performance.
• Travel across Europe for on-site client missions and audits.
• Collaborate with R&D teams to stay updated on Genetec solutions.
• Build long-lasting client relationships and ensure satisfaction.

Conocimientos

Problem solving

English fluency

Team player

Analytical mindset

Educación

Bachelor's degree in Computer Science, Telecommunications, or Electrical Engineering

Herramientas

Windows OS

Networking devices

SQL Server

Server virtualization

Descripción del empleo

Genetec is seeking a Dedicated Support Engineer within the Professional Services team to support enterprise clients across the EMEA region. You will troubleshoot complex systems, perform health checks, and provide hands‑on training to help customers unlock Genetec solutions.

The role involves travel across Europe to client sites and close collaboration with R&D to stay on the cutting edge of innovations. A degree in CS/Telecommunications/Eng in related fields is required and English fluency is