EMEA Remote Support Engineer for Enterprise Tech

Genetec Inc.; Craven Arms; Remote; GBP 42,000 - 64,000; Full time

Job summary

Genetec Inc. is seeking a Dedicated Support Engineer to partner with enterprise clients across the EMEA region, tackling complex technical challenges and delivering outstanding service. The role involves hands-on training, on-site client missions, and close collaboration with R&D to stay at the cutting edge of Genetec solutions.

You will travel across Europe, perform system assessments, optimize performance, and build long-lasting client relationships while maintaining excellent service quality.

Qualifications

• Degree in CS/Telecom/EE or equivalent practical experience.
• Strong analytical and problem-solving abilities; able to make decisions.
• Fluency in English; teamwork and communication skills.

Responsibilities

• Partner with enterprise clients to tackle complex technical challenges and deliver an outstanding service experience.
• Provide expert technical support and hands-on training to help customers unlock the full power of Genetec solutions.
• Collaborate with R&D to stay at the cutting edge of Genetec innovations.
• Perform routine system assessments and health checks to optimize performance.
• Travel across Europe for on-site client missions.

Skills

Analytical thinking

Problem solving

Team player

Communication

English proficiency

Education

Degree in Computer Science / Telecommunications / Electrical Engineering or equivalent

Tools

Windows OS

Networking devices (switches, routers)

Server virtualization

SQL Server

Genetec platforms

Job description

Genetec Inc. is seeking a Dedicated Support Engineer to partner with enterprise clients across the EMEA region, tackling complex technical challenges and delivering outstanding service. The role involves hands-on training, on-site client missions, and close collaboration with R&D to stay at the cutting edge of Genetec solutions.

You will travel across Europe, perform system assessments, optimize performance, and build long-lasting client relationships while maintaining excellent service quality.