Remote EMEA Tech Support Engineer – Travel Required

Genetec Inc.; Chieveley; Remote; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Job summary

Genetec Inc. is seeking a Dedicated Support Engineer to deliver expert technical support and hands‑on training across multiple regions. You will partner with high‑profile enterprise clients, collaborate with R&D, and perform system health checks to optimize performance.

Occasional travel across Europe will deepen client trust and strengthen partnerships. The role values technical proficiency, problem solving, and excellent communication in English, with a focus on building lasting customer

Qualifications

• We require a degree in a relevant field and a strong analytical mindset.
• Proven problem‑solving and decision‑making capabilities are essential.
• Excellent teamwork and the ability to communicate with colleagues and clients in English.

Responsibilities

• Provide expert technical support and hands‑on training to customers.
• Partner with high‑profile enterprise clients to tackle complex challenges.
• Collaborate with R&D teams to stay at the cutting edge of Genetec solutions.
• Perform routine system assessments and health checks to optimize performance.
• Travel across Europe for on‑site client missions and strengthen partnerships.

Skills

Analytical mindset

Problem-solving

Team player

English fluency

Client relationships

Technical support

Education

Degree in Computer Science/Telecommunications/Electrical Engineering or equivalent

Tools

Windows OS

SQL Server

Networking hardware

Job description

Genetec Inc. is seeking a Dedicated Support Engineer to deliver expert technical support and hands‑on training across multiple regions. You will partner with high‑profile enterprise clients, collaborate with R&D, and perform system health checks to optimize performance.

Occasional travel across Europe will deepen client trust and strengthen partnerships. The role values technical proficiency, problem solving, and excellent communication in English, with a focus on building lasting customer