Remote Customer Support Specialist: Luxury Furniture

S10Home; Remote; GBP 60,000 - 80,000; Full time

Job summary

A luxury furniture brand in the UK is seeking a Customer Support Specialist to enhance customer satisfaction and ensure smooth operations. The role is fully remote, focusing on responding to client inquiries and processing orders while coordinating with production teams. Ideal candidates will have experience in customer support, excellent communication skills, and the ability to work independently. Fluency in English and Russian is required, with additional languages being a bonus. Join our team and contribute to our commitment to quality service.

Benefits

Fully remote work

Additional day off on your birthday

Qualifications

• Experience in a customer support role, ideally in the furniture or design industry.
• Ability to work independently in a remote environment.
• Excellent verbal and written communication skills.

Responsibilities

• Respond to inbound calls and emails from clients.
• Learn about products to assist customers effectively.
• Process orders and coordinate with the production team.
• Oversee the timeline of orders and ensure timely delivery.
• Maintain communication with clients and teams.

Skills

Communication skills

Attention to detail

Customer support experience

Organizational skills

Fluency in English

Proficiency in Russian

Proficiency in French

Job description

A luxury furniture brand in the UK is seeking a Customer Support Specialist to enhance customer satisfaction and ensure smooth operations. The role is fully remote, focusing on responding to client inquiries and processing orders while coordinating with production teams. Ideal candidates will have experience in customer support, excellent communication skills, and the ability to work independently. Fluency in English and Russian is required, with additional languages being a bonus. Join our team and contribute to our commitment to quality service.