Remote Customer Success Manager - Premium Accounts & Growth

Jobgether; Remote; GBP 79,000 - 88,000; Full time

Job summary

A leading customer success platform seeks a Customer Success Manager to drive the success of premium-tier customers in the United Kingdom. In this fully remote role, you'll manage strategic client portfolios, ensuring onboarding, adoption, and value maximization. Collaboration with internal teams is essential to enhance customer experiences. The ideal candidate has extensive SaaS experience and a proactive approach to relationship management, making this a high-impact position with considerable growth opportunities.

Benefits

Competitive cash compensation

Generous paid time off

Comprehensive medical coverage

Home office stipends

Twice-yearly company retreats

Qualifications

• 4+ years of experience in SaaS Customer Success, community management, or working directly with creators.
• Proven ability to manage complex accounts with multiple stakeholders.
• Strong analytical skills, using data to inform strategy.

Responsibilities

• Serve as the primary point of contact for a portfolio of premium customers.
• Conduct strategy sessions to guide customers in achieving their goals.
• Build and maintain strong relationships with multiple stakeholders.

Skills

Customer-first mindset

Analytical skills

Excellent communication

Proactive account management

SaaS experience

Relationship management

Tools

HubSpot

Zapier

Notion

Canva

Google Suite

Job description

A leading customer success platform seeks a Customer Success Manager to drive the success of premium-tier customers in the United Kingdom. In this fully remote role, you'll manage strategic client portfolios, ensuring onboarding, adoption, and value maximization. Collaboration with internal teams is essential to enhance customer experiences. The ideal candidate has extensive SaaS experience and a proactive approach to relationship management, making this a high-impact position with considerable growth opportunities.