Remote Customer Success Manager - Healthcare/NHS

Buddy Healthcare; Manchester; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A health technology company in the UK is seeking a Customer Success Manager. This role involves managing customer relationships, leading implementation projects, and ensuring maximum value from the platform. Candidates should have experience in healthcare, strong project management skills, and a nursing background. This full-time position offers home-based flexibility with some travel and the chance to transform healthcare delivery.

Benefits

Supportive working culture

Home-based flexibility

All necessary equipment and software provided

Opportunity to travel and work with NHS organisations

Qualifications

• Experience working in or with hospitals ideally within the NHS.
• Familiarity with digital health delivery and implementation.
• Ability to build productive relationships with customers.

Responsibilities

• Manage customer accounts through delivery and service management.
• Lead project management activities including implementation.
• Support customers with project management and training.

Skills

Hospital experience

Project management skills

Strong communication skills

Problem-solving skills

Organizational skills

Customer success

Digital health familiarity

Education

Nursing background or education

Job description

A health technology company in the UK is seeking a Customer Success Manager. This role involves managing customer relationships, leading implementation projects, and ensuring maximum value from the platform. Candidates should have experience in healthcare, strong project management skills, and a nursing background. This full-time position offers home-based flexibility with some travel and the chance to transform healthcare delivery.