Remote Customer Success Manager - Drive Adoption & Growth

Real-Time Innovations; United Kingdom; Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading software framework company in the United Kingdom is seeking a Customer Success Manager to enhance customer experiences and boost business value. The ideal candidate will have a technical background and at least 3 years of customer-facing experience, demonstrating exceptional communication and collaboration skills. Join us to help customers maximize their product investments and drive retention in a supportive environment that values inclusion and teamwork.

Benefits

Remote working

Home Office Stipend

Flexible Paid Time Off

Annual bonus based on performance

Career growth opportunities

Qualifications

• 3+ years of experience in a post-sales, customer-facing role.
• Experience with on-premise solutions and embedded systems is preferred.
• Sales experience is a plus.

Responsibilities

• Build strong relationships with customers and provide product adoption guidance.
• Monitor customer satisfaction and identify risks to customer experience.
• Collaborate to develop customer success best practices.

Skills

Excellent communication skills

Customer relationship management

Technical aptitude

Collaboration skills

Education

Technical degree

Job description

A leading software framework company in the United Kingdom is seeking a Customer Success Manager to enhance customer experiences and boost business value. The ideal candidate will have a technical background and at least 3 years of customer-facing experience, demonstrating exceptional communication and collaboration skills. Join us to help customers maximize their product investments and drive retention in a supportive environment that values inclusion and teamwork.