Remote Customer Solutions Engineer - Data Cloud

Fishtown Analytics; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading analytics engineering firm in Stromness is looking for a Customer Solutions Engineer to provide exceptional support for dbt Cloud. The role involves managing customer inquiries through various channels and requires expertise in coding, SQL, and ETL processes. Ideal candidates are problem-solvers with strong communication skills, eager to learn and grow in a fast-paced environment. Join an inclusive team that values diverse perspectives and experiences.

Benefits

Unlimited vacation time

Healthcare allowance

Generous paid parental leave

Flexible monthly stipends for various needs

Professional development opportunities

Qualifications

• Demonstrated expertise in coding languages and understanding network requests.
• Exceptional written and verbal communication skills.
• Prior experience in technical customer-facing roles.

Responsibilities

• Support customers through various channels, managing diverse issues.
• Take ownership of customer challenges from troubleshooting to resolution.
• Enhance documentation for clarity and accuracy.

Skills

Coding languages

SQL

APIs

ETL processes

Data warehousing

Communication skills

Problem-solving

Tools

Datadog

LogicMonitor

YAML

JSON

Job description

A leading analytics engineering firm in Stromness is looking for a Customer Solutions Engineer to provide exceptional support for dbt Cloud. The role involves managing customer inquiries through various channels and requires expertise in coding, SQL, and ETL processes. Ideal candidates are problem-solvers with strong communication skills, eager to learn and grow in a fast-paced environment. Join an inclusive team that values diverse perspectives and experiences.