Remote Customer Service Officer — Refugee & Migration

West Sussex County Council; Chichester; Hybrid; GBP 23,000 - 27,000; Full time

Job summary

A local council in the UK is looking for a dedicated Customer Service Officer. You will support caseworkers in a dynamic customer-focused environment, ensuring compliance in processes and handling inquiries through various communication channels. A strong background in customer service is required, along with excellent communication skills and a good working knowledge of software tools. Benefits include 25 days annual leave and access to an Employee Assistance Programme, ensuring a supportive workplace for achieving work-life balance.

Benefits

25 days annual leave

Employee Assistance Programme

Access to discounts on various services

Qualifications

• Experience in a busy customer service role providing information and resolving queries.
• Good working knowledge of Microsoft packages and IT products.
• Ability to build relationships with stakeholders at all levels.

Responsibilities

• Engage with staff to enhance compliance with data recording practices.
• Provide solutions to external customer inquiries through various communication channels.
• Carry out administrative tasks and manage records efficiently.
• Utilize software tools to manage communications and inquiries.

Skills

Customer service experience

Communication skills

IT competency

Attention to detail

Education

GCSE standard or equivalent

Tools

Microsoft Office

Job description

A local council in the UK is looking for a dedicated Customer Service Officer. You will support caseworkers in a dynamic customer-focused environment, ensuring compliance in processes and handling inquiries through various communication channels. A strong background in customer service is required, along with excellent communication skills and a good working knowledge of software tools. Benefits include 25 days annual leave and access to an Employee Assistance Programme, ensuring a supportive workplace for achieving work-life balance.