Remote Customer Experience & Quality Specialist

We Do Play; Remote; GBP 28,000; Full time

Job summary

A leading customer service provider in the UK seeks a Customer Experience and Quality Specialist to provide exceptional service and manage complaints via webchat and email. The role emphasizes collaboration and continuous improvement, with responsibilities in quality analysis and audits. Candidates should have experience in customer service, excellent communication skills, and proficiency in Microsoft Office. The position offers flexibility in working hours, including weekends, and is remote based with a salary of £27,100 per annum.

Qualifications

• Previous experience in customer service, complaints handling, and quality assurance.
• Experience in conducting audits or quality monitoring within a service environment is desirable.
• Strong proficiency in written communication and handling webchat/email interactions.
• Ability to manage multiple priorities and meet deadlines.

Responsibilities

• Respond to customer enquiries via webchat and email.
• Manage and resolve customer complaints.
• Support relationships with third-party partners.
• Conduct quality analysis of customer interactions.
• Perform audits to ensure compliance with processes.
• Prepare reports on trends and opportunities for improvement.
• Collaborate internally for consistent service delivery.
• Uphold company values in a customer-focused manner.

Skills

Strong written and verbal communication skills

Customer service orientation

Analytical ability

Attention to detail

Problem-solving skills

Organisational skills

Team collaboration

Adaptability

Compliance awareness

Tools

Microsoft Office Suite

Job description

A leading customer service provider in the UK seeks a Customer Experience and Quality Specialist to provide exceptional service and manage complaints via webchat and email. The role emphasizes collaboration and continuous improvement, with responsibilities in quality analysis and audits. Candidates should have experience in customer service, excellent communication skills, and proficiency in Microsoft Office. The position offers flexibility in working hours, including weekends, and is remote based with a salary of £27,100 per annum.