Remote Conversational AI Designer for CCAI

TTEC Digital; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A customer experience consultancy is seeking a Conversational AI Designer to create and develop AI-powered solutions. This role involves designing user experiences, guiding intent identification, and optimizing performance through data analysis. The ideal candidate should have over 5 years of experience, strong skills in NLP and machine learning, and the ability to work independently. This is a 100% remote opportunity.

Qualifications

• 5+ years of experience in conversational design, ideally in fast-paced environments.
• Hands-on experience with one or more of Google Dialogflow, Amazon Lex, Tensorflow, IBM Watson, AWS AI APIs, or Microsoft Bot Framework.
• Familiarity with Gen AI design (prompt engineering, chaining, etc).
• Strong grasp of NLP fundamentals and machine learning concepts.

Responsibilities

• Design and develop conversational AI solutions using Google CCAI.
• Interface with clients to develop user journeys/experiences.
• Create sample dialogs, conversational flow diagrams, and prototypes.
• Guide intent identification and the associated phrases, entities, contexts.
• Apply concepts related to NLP/NLU, sentiment analysis, Intent classification.
• Understand how data from APIs fit into experience design and collaborate.
• Analyze data to identify trends and optimize conversational performance.

Job description

A customer experience consultancy is seeking a Conversational AI Designer to create and develop AI-powered solutions. This role involves designing user experiences, guiding intent identification, and optimizing performance through data analysis. The ideal candidate should have over 5 years of experience, strong skills in NLP and machine learning, and the ability to work independently. This is a 100% remote opportunity.