Remote 3rd Line Technical Operations Engineer (24/7)

Internetwork Expert; Remote; GBP 40,000 - 45,000; Full time

Job summary

A leading IT Managed Service Provider is looking for a 3rd Line Technical Support Engineer. This role involves overseeing technical operations, managing client relationships, and ensuring reliable IT services under a 24/7 operational team. Ideal candidates will have expertise in IT infrastructure, networking, firewall solutions like Fortinet SDWAN, and experience with IT security controls. A supportive workplace that values employee wellbeing and offers competitive benefits is also part of the package.

Benefits

22 days holiday basic

Additional birthday day off

Expensed eye tests

Enhanced Paternity Pay

Enhanced Maternity Pay - with 2 years' service

Qualifications

• Strong understanding of IT Infrastructure and Networking principles.
• Proficient in firewall solutions and Fortinet SDWAN.
• Experience with IT Security controls related to vulnerability management.

Responsibilities

• Oversee processes and maintain relationships with clients.
• Adhere to best practices for reliability and security.
• Support day-to-day tasks in Infrastructure, Network, and Security.

Skills

IT Infrastructure

Networking

Security principles

Routing and switching

WAN/LAN technologies

Firewall solutions

Fortinet SDWAN

Cisco ISE

Cisco Meraki Wi-Fi

Tools

IT Security controls

SIEM

DLP

Vulnerability Management

Cyber Threat Intelligence

Endpoint Protection

Job description

A leading IT Managed Service Provider is looking for a 3rd Line Technical Support Engineer. This role involves overseeing technical operations, managing client relationships, and ensuring reliable IT services under a 24/7 operational team. Ideal candidates will have expertise in IT infrastructure, networking, firewall solutions like Fortinet SDWAN, and experience with IT security controls. A supportive workplace that values employee wellbeing and offers competitive benefits is also part of the package.