Remote 2nd-Line Customer Services Analyst (Education)

Breedon Group; Remote; GBP 25,000 - 35,000; Full time

Job summary

An established education services provider is seeking a Customer Services Analyst to ensure smooth operations for schools. This remote full-time position involves handling customer inquiries, guiding users through solutions, and managing incidents via a helpdesk system. Ideal candidates will have experience in a service role, excellent communication skills, and a positive attitude. With flexible working hours and comprehensive training, this role offers a great opportunity for career growth.

Benefits

Full training and support

Career growth opportunities

Flexible remote working

Qualifications

• Experience in a Service Desk or Helpdesk role.
• Confidence with incident/ticket logging systems.
• Calm and professional communication skills.

Responsibilities

• Answer customer questions via helpdesk, phone, or email.
• Log and manage incidents in the system.
• Spot recurring problems and share with the team.

Skills

Experience working in a Service Desk or Helpdesk role

Excellent communication

Attention to detail

Experience supporting software or SaaS products

Knowledge or experience with iSAMS

Job description

An established education services provider is seeking a Customer Services Analyst to ensure smooth operations for schools. This remote full-time position involves handling customer inquiries, guiding users through solutions, and managing incidents via a helpdesk system. Ideal candidates will have experience in a service role, excellent communication skills, and a positive attitude. With flexible working hours and comprehensive training, this role offers a great opportunity for career growth.