Relief Supervisor

Luxury Leisure; Macclesfield; On-site; GBP 18,000 - 21,000; Full time

Job summary

Luxury Leisure is seeking a Customer Service Assistant / Supervisor to deliver outstanding service at our venues. You will primarily assist customers and step up to supervise when needed, earning an enhanced rate for supervisory duties.

Shifts include mornings, evenings and weekends, with flexibility across 5 days per week. You will welcome guests, promote offers, handle cash, serve refreshments and assist with opening/closing procedures while ensuring compliance with Challenge 25 and gambling

Qualifications

• Experience in customer-facing roles
• Ability to supervise a small team when required
• Cash handling and accuracy
• Willingness to work varied shifts including evenings and weekends
• Knowledge of gaming compliance or gambling legislation is a plus

Responsibilities

• Welcoming and engaging customers, ensuring a great experience every visit
• Promoting offers, events, and new games
• Handling cash and providing change accurately
• Serving refreshments and keeping the venue clean and welcoming
• Opening/closing procedures and supervising the team when needed
• Upholding Challenge 25 and ensuring compliance with gambling legislation

Skills

Customer service

Supervisory duties

Cash handling

Promotions/sales

Compliance

Job description

Shift pattern: Mornings, Evenings and Weekends. Full flexibility across the week required, working 5 out of 7 days per week.

Enhanced Rate: £13.25 per hour (when carrying out Supervisory duties)
Additional: £1.50 per hour for any hours worked between 11pm and 6am

As a Customer Service Assistant / Supervisor, you’ll deliver outstanding customer service and ensure our venues run smoothly. While your main focus will be assisting customers, you’ll also step up to carry out supervisory duties when required, earning the enhanced hourly rate.

Key responsibilities include:

• Welcoming and engaging customers, ensuring a great experience every visit
• Promoting offers, events, and new games
• Handling cash and providing change accurately
• Serving refreshments and keeping the venue clean and welcoming
• Supporting with opening/closing procedures and supervising the team when needed
• Upholding our Challenge 25 policy and ensuring compliance with gambling legislation