Relief Security Officer

Mitie Group plc.; Bridgend; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading security services company is seeking experienced Security Professionals in Bridgend, UK. Candidates must possess a valid SIA licence and have 3-5 years of experience in security, military, or law enforcement. The role includes delivering exceptional customer service and managing a safe environment. Compensation ranges from £13.40 to £15.50 per hour, with various shifts available. The position provides several employment benefits, including guaranteed hours and training opportunities, making it an excellent opportunity for career advancement.

Benefits

Guaranteed contracted hours

Comprehensive annual leave entitlement

Pension and Life insurance programs

Company-provided uniform

SIA Re-licensing support

Professional Apprenticeship opportunities

Career advancement pathways

Paid break periods

Qualifications

• Valid SIA licence is mandatory.
• Minimum 3-5 years of experience in Security Services, Military, or Law Enforcement.
• Candidates must provide a complete 5-year verifiable employment/education history.

Responsibilities

• Deliver industry leading customer service standards.
• Maintain a secure environment free from criminal activity.
• Address disruptive behavior and establish professional relationships.
• Interact welcomingly with the public.
• Assist visitors with inquiries courteously.
• Collaborate with law enforcement to minimize incidents.
• Utilise Body Worn CCTV for crime prevention.

Skills

Customer service

Security awareness

CCTV operation

Job description

Position Summary

Mitie is currently recruiting experienced Security Professionals to deliver exceptional customer service and asset protection while maintaining a visible security presence that mitigates disruptive behavior, ensuring a safe environment for both colleagues and customers.

Key Responsibilities

• Deliver industry leading customer service standards
• Establish and maintain a secure environment free from criminal activity and associated concerns for customers and colleagues
• Effectively address disruptive behavior and establish professional relationships with relevant individuals
• Interact with members of the public in a professional, welcoming manner
• Assist visitors and the public with inquiries courteously and efficiently, demonstrating superior customer service
• Collaborate with law enforcement and crime reduction partnerships to minimize in-store incidents
• Utilise Body Worn CCTV equipment to enhance crime prevention efforts and promote colleague and customer safety

Requirements

Valid SIA licence is mandatory. Minimum 3-5 years of experience in Security Services, Military, or Law Enforcement. Candidates must provide a complete 5-year verifiable employment/education history. Incomplete history may result in withdrawal of offer or termination of employment.

Compensation & Schedule

Compensation: £13.40 - £15.50 per hour (rate varies based on location and store risk assessment). Schedule: Various shifts available (details to be discussed during interview).

Employment Benefits

• Guaranteed contracted hours
• Comprehensive annual leave entitlement
• Pension and Life insurance programs
• Company-provided uniform
• SIA Re-licensing support
• Thorough induction and professional training
• Access to Mitie's extensive employee benefits including financial services, retail discounts, reward schemes and online GP services
• Professional Apprenticeship opportunities
• Career advancement and development pathways
• Paid break periods