Relief Retail Security Officer

Mitie; Oxford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading security services provider is seeking a Retail Relief Security Officer in Oxford. The role involves ensuring the safety and security of client properties while providing exceptional customer service. Candidates must have retail experience, a Door Supervisor SIA License, and a full UK driving licence with access to their own vehicle. Flexibility in working hours is essential as the role covers shifts on short notice. Training will be provided for competency assessments.

Qualifications

• Retail experience is essential.
• Must have full UK drivers licence and own vehicle.
• Door Supervisor SIA License required.

Responsibilities

• Provide safety and security to customer’s property.
• Conduct regular patrols of the site.
• Ensure accurate reporting of any incidents.

Skills

Excellent communication skills

Ability to work well under pressure

Job description

Job Overview

• Job Title: Retail Relief Security Officer
• Location: Oxford, Swindon, Banbury
• Hours: Various shifts (between 0800 and 2200) – must be flexible to work any day/time
• Pay Rate: £13.97

What we are looking for

Retail experience is essential. Must have full driving licence and own vehicle.

Job Overview

You are required to provide safety and security to our customer's property, people and/or assets in line with the published Assignment Instructions, delivering results that meet and / or exceed the Key performance indicators. Provide exceptional customer service to both staff and visitors alike, as well as undertake additional training to ensure continuous self-development, all whilst upholding both Mitie and our clients reputation. As this is a relief role covering both sickness and holiday, you must be flexible in terms of what days you work and able to pick up shifts last minute. Ideally, you would have a full UK drivers licence and access to your own vehicle.

Main Duties

• Use ASCONE to maintain the security of the site.
• Conduct regular patrols of the site.
• Deliver customer service to both staff and visitors.
• Support the staff with any reasonable request.
• Ensure the relevant reports are completed in order for accurate information to be recorded.

Training

For this role, you will be required to fully and satisfactorily complete all required competency training, as well as undertake additional training to ensure continuous self-development as directed by the Operations Manager. You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety

• Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
• Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage, whilst using common sense and initiative to ensure the situation does not become threatening.
• To maintain professional conduct in the face of difficult situations and challenging customers.
• Complete an accurate and detailed entry of any incidents that occur on the system provided on site.
• To call emergency services and Communication Centre to report all incidents.

What we are looking for

• Door Supervisor SIA License.
• Excellent communication skills.
• Ability to work well under pressure.
• Full UK drivers licence with access to own vehicle is essential.