Relief Receptionist | Chesterfield Royal Hospital NHS Foundation Trust

Chesterfield Royal Hospital NHSFT; Chesterfield; On-site; GBP 20,000 - 24,000; Full time

Job summary

A regional healthcare facility in Chesterfield is seeking a Receptionist for the Maternity & Gynaecology Care Unit. This role involves providing clerical support across various reception desks and ensuring excellent service to patients and visitors. Ideal candidates will have clerical experience and strong communication skills. The position offers a Monday to Friday schedule with 37.5 hours per week.

Qualifications

• Previous clerical experience, including VDU/keyboard skills, and experience of using a telephone.
• Excellent communication skills, both verbal and written, and the ability to work to deadlines.

Responsibilities

• Provide friendly check-in services for patients and their families.
• Filing and maintaining patients’ case notes according to hospital procedures.
• Answer telephones and undertake ad hoc messenger duties.

Skills

Clerical experience

Excellent communication skills

Job description

Overview

A exciting vacancy has arisen within the Maternity & Gynaecology Care Unit, Family Care Division for a Receptionist, working Monday - Friday 37.5 hours per week, 8.30am - 5pm. The Relief Receptionist provides cover across the Care Unit working on either Trinity Ward, Womens Health Unit, the Birth Centre or Antenatal Clinic reception desks.

The Receptionists provide a professional clerical and co-ordination service to the wards and outpatient departments, to ensure that patients and visitors receive a friendly, customer focused and efficient service.

Responsibilities

• Responsible for providing a friendly and personal checking in of patients and their families/carers, and managing their expectations at busy times.
• Be mindful of and act within policy in terms of safeguarding.
• Filing of reports and correspondence in patients’ case notes, in accordance with hospital procedures. Maintain patients’ case notes including updating and documenting any changes in patient details.
• Reconciling clinics in line with timescales.
• Undertake clerical duties associated with the discharge or transfer of patients from the Consultant care, any transport arrangements which may be required, booking follow up appointments and ensuring the safe return of case notes to the appropriate departments.
• Answer telephones, receive and relay messages. Undertake ad hoc messenger duties as required.
• To demonstrate a flexible approach to Department duties where appropriate.
• Checking of stocks of stationery for the ward when required and relaying to necessary colleagues.
• Be proactive in escalating any concerns of any kind to Line Management.
• Any other duties in the Division, which may be delegated from time to time by the Assistant Service Manager or Care Unit Coordinator.

Qualifications

• Previous clerical experience, including VDU/keyboard skills, and experience of using a telephone.
• Excellent communication skills, both verbal and written, and the ability to work to deadlines.

About Chesterfield Royal Hospital

Chesterfield Royal Hospital is located in Calow, Chesterfield, on a green field site on the edge of the Peak District National Park. It is home to the Crooked Spire and is close to Sheffield, Derby and Nottingham, offering recreational activities and lifestyles. The hospital was officially opened by Queen Elizabeth II in 1985 and has continued to expand and modernise, currently holding approximately 550 beds. We provide acute in-patient and out-patient care for Chesterfield and the surrounding rural area of North Derbyshire, serving a population of approximately 350,000 people.

Additional information

This advert closes on Wednesday 10 Sep 2025