Relief Control Room Operator

Zohorecruit; Swindon; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Uniform provided

Free Employee Assistance Programme 24/

Cycle to Work Scheme

Auto Enrolment Pension

Discounted SIA/First Aid training

Job summary

An exciting opportunity at Anchor Group Services for a Relief Control Room Operator based at Brunel Shopping Centre in Swindon. You will patrol, monitor CCTV, and respond to incidents to maintain a safe environment for visitors and staff.

The role requires a valid SIA CCTV licence and flexibility to cover various hours. Excellent communication, reliability and a proactive attitude are essential for success in this fast-paced setting.

Qualifications

• Full 5-year employment history check is required.
• Desirable: SIA Door Supervisor or Security Guarding licence.
• Experience in a security control room or CCTV environment.
• Customer service experience and ability to handle conflicts.
• Flexible to meet job requirements.
• Excellent written and verbal communication skills.
• Smart appearance and well-groomed.
• Reliable and punctual.
• High level of enthusiasm and passion.
• Ability to work in a fast-moving environment.
• Access to Anchor Academy courses for career development.
• SIA and First Aid training available at discounted rates with financial support.
• Auto Enrolment Pension when eligible.
• Cycle to Work Scheme.
• Uniform provided.
• Free Employee Assistance Programme 24/7 including counselling.
• Hospital Saturday Fund.
• Reward and Recognition awards

Responsibilities

• Monitor CCTV to identify suspicious activity and incidents and take appropriate action.
• Coordinate with Security Officers on site to support incident response.
• Maintain accurate Control Room logs and record incidents and activities.
• Monitor site systems and report faults or irregularities.
• Provide professional, friendly service to customers and visitors.
• Respond to customer queries and take appropriate action when needed.

Skills

Customer service

Communication skills

Flexible

Punctual

Security awareness

Education

SIA Door Supervisor Licence (Desirable)

Job description

At Anchor Group Services, our people are the foundation of our success. That's why we're committed to creating a supportive environment where you can develop your skills, progress your career and make a real impact.

As a leading provider of security, cleaning and facilities management services across the UK, we recognise that our success depends on the talent and dedication of our teams. That's why we invest in our people through a range of employee benefits, dedicated management support and wellbeing resources, including our Employee Assistance Programme.

Through our own Anchor Academy, you'll have access to hundreds of accredited training courses to help you develop your skills, thrive in your role and achieve your career goals.

Job Description

Job Role: ReliefControl Room Operator

WorkingHours: Zero hours

Pay Rate: £13.70 per hour (for control room shifts)

Location: Brunel Shopping Centre, 29A Canal Walk, Swindon, SN1 1LF

Reportingto: Operations Manager

Overview

An exciting opportunity has arisen at Anchor Group Services for an experienced Relief Control Room Operator to join our established security team based at Brunel Shopping Centre in Swindon.

You will be responsible for conducting regular patrols, monitoring activity to ensure a safe and secureenvironment for all visitors and staff. You will respond promptly toincidents, liaise professionally with members of the public and sitemanagement, and maintain accurate records in line with operational procedures.A strong presence, attention to detail, and commitment to upholding site securitystandards are essential.

As a Relief Control Room Operator, you will be required to support the site security team by being flexible and reliable to cover Control Room shifts as required, which may include a variety of hours and shift patterns.

The successful candidate must hold a valid SIA CCTV licence as a minimum.

Dutiesinclude:

• Monitoring CCTV footage to identify suspicious activity, security concerns or potential incidents and taking appropriate action
  
• Coordinating and communicating with Security Officers on site to support the effective response to incidents
  
• Maintaining accurate Control Room logs and ensuring all relevant incidents and activities are recorded appropriately
  
• Monitoring site systems and promptly reporting or escalating any faults, concerns or irregularities
  
• Protecting theclient’s property, people and/or assets by providing security services indirect accordance with the sites published Assignment Instructions (AI’s) andsite-specific procedures
• Preventinglosses and damage by reporting irregularities; informing offenders of policyand procedures
• Preventingand escalating incidents in a timely, accurate and appropriate manner to theControl Room/ Shift Manager/Operations Manager/Emergency Services asappropriate for serious incidents
• Operatingand monitoring site CCTV equipment
• Completingreports by recording observations, information, occurrences, and surveillanceactivities
• Maintainingorganisation's stability and reputation by complying with legal requirements
• Contributingto team effort by accomplishing related results as needed
• Acting as afirst line support to customers and visitors to site, providing a professionaland friendly service
• Understandingthe needs of our customer, respond accordingly to customer queries and requestsand take appropriate action
• Maintainingprofessional conduct at all times
  

Requirements

• Essential: Full 5-year employment checkable history
  
• Desirable: Valid frontline SIA Door Supervisor or Security Guarding licence
  
• Previous experience working within a security control room or CCTV environment
  
• Customer service experience and confidence to handleconflict in a correct manner
  
• Flexible to meet the job requirements
  
• Excellent communication skills both written and verbal
  
• Smart appearance and be well-groomed
  
• Reliable and punctual
  
• High level of enthusiasm and passion
  
• Ability to work in a fast-moving environment
  
• Access to a rangeof nationally recognised courses to help further your career, via the AnchorAcademy
  
• Access to SIA andFirst Aid training at discounted rates, with financial support available
  
• Auto EnrolmentPension (if earnings reach the minimum requirement for auto-enrolment)
  
• Stream -access to pay as you earn it
  
• Cycle to WorkScheme Available
  
• Full uniformprovided
  
• Free EmployeeAssistance Programme 24/7 including access to counselling
  
• HospitalSaturday Fund
  
• Reward andRecognition awards
  

Other companies may call this role: CCTV Operator, Control Room Operator, Security Control Room Operator, CCTV Controller, Security Controller, Control Room Controller, Security CCTV Operator, Surveillance Operator, Security Operations Controller, CCTV Security Officer, SecurityOfficer, Security Guard, Security Personnel, Protection Officer, LossPrevention Officer, Security Specialist, Safety Officer, Security Coordinator,Security Analyst, Asset Protection Officer, Security Operations Officer,Security Risk Officer, Facilities Security Officer, Protection Officer, Workplace Safety & Security Officer, SIA Security Officer, SecurityEnforcement Officer

Within commuting distance of: Swindon,Fairford, Chippenham, Upavon, Cirencester, Wantage, Tetbury, Castle Combe, Brize Norton, Newbury, Witney, Trowbridge, Thatcham, Abingdon, Stroud, Amesbury

Anchor Group Services is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.