Relief Security Officer

Anchor Group Services; Swindon; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Uniform provided

Employee Assistance Programme

Pension scheme

Cycle to Work

Job summary

Anchor Group Services is seeking an experienced Relief Security Officer for Brunel Shopping Centre, Swindon. The role covers various shifts, with responsibilities including patrols, incident response, and CCTV monitoring.

You will maintain high security standards, liaise with the public and management, and complete accurate reports. A valid SIA licence is essential; CCTV knowledge is desirable. Full uniform provided and comprehensive benefits are offered.

Qualifications

• Full 5-year employment checkable history — Essential
• Valid frontline SIA licence DS or SG — Essential
• Valid CCTV licence — Desirable but not essential
• Customer service experience and confidence to handle conflicts
• Flexible to meet the job requirements
• Excellent communication skills both written and verbal
• Smart appearance and be well-groomed
• Reliable and punctual
• High level of enthusiasm and passion
• Ability to work in a fast-moving environment
• Access to Anchor Academy training courses

Responsibilities

• Protecting the client’s property, people and assets by providing security services
• Preventing losses and reporting irregularities per site procedures
• Escalating incidents promptly to Control Room/Management as appropriate
• Operating and monitoring CCTV equipment
• Completing reports with observations and surveillance data
• Maintaining site security standards in line with legal requirements
• Providing professional and friendly service to customers and visitors
• Responding to customer queries and requests with appropriate action

Skills

Customer service

Communication

Conflict resolution

Reliability

Punctuality

Flexibility

Job description

Swindon, United Kingdom | Posted on 01/10/2026

• Salary £13.45 per hour (£13.70 per hour when coveringControl Room shifts)
• City Swindon
• Province Wiltshire
• Country United Kingdom
• Postal Code SN1 1LF

About Us

At Anchor Group Services, our people are the foundation of our success. That's why we're committed to creating a supportive environment where you can develop your skills, progress your career and make a real impact.

As a leading provider of security, cleaning and facilities management services across the UK, we recognise that our success depends on the talent and dedication of our teams. That's why we invest in our people through a range of employee benefits, dedicated management support and wellbeing resources, including our Employee Assistance Programme.

Through our own Anchor Academy, you'll have access to hundreds of accredited training courses to help you develop your skills, thrive in your role and achieve your career goals.

Job Description

Job Role: ReliefSecurity Officer

WorkingHours: Zero hours

Pay Rates: £13.45 per hour (£13.70 per hour when covering Control Room shifts)

Reportingto: Operations Manager

Location: Brunel Shopping Centre, 29A Canal Walk, Swindon, SN1 1LF

Reportingto: Operations Manager

Overview

An excitingopportunity has arisen at Anchor Group Services, for an experienced security officer to join our established team based at Brunel Shopping Centre in Swindon as a Relief Security Officer.

You will be responsible for conducting regular patrols, monitoring activity to ensure a safe and secureenvironment for all visitors and staff. You will respond promptly toincidents, liaise professionally with members of the public and sitemanagement, and maintain accurate records in line with operational procedures.A strong presence, attention to detail, and commitment to upholding site securitystandards are essential.

As a Relief Security Officer, you will be required to support the site security team by being flexible and reliable to cover shifts as required, this includes working a variety of hours and shifts.

Thesuccessful candidate must have a valid SIA Licence as a minimum, with CCTV desirable but not essential.

Dutiesinclude:

• Protecting theclient’s property, people and/or assets by providing security services indirect accordance with the sites published Assignment Instructions (AI’s) andsite-specific procedures
• Preventinglosses and damage by reporting irregularities; informing offenders of policyand procedures
• Preventingand escalating incidents in a timely, accurate and appropriate manner to theControl Room/ Shift Manager/Operations Manager/Emergency Services asappropriate for serious incidents
• Operatingand monitoring site CCTV equipment
• Completingreports by recording observations, information, occurrences, and surveillanceactivities
• Maintainingorganisation's stability and reputation by complying with legal requirements
• Contributingto team effort by accomplishing related results as needed
• Acting as afirst line support to customers and visitors to site, providing a professionaland friendly service
• Understandingthe needs of our customer, respond accordingly to customer queries and requestsand take appropriate action
• Maintainingprofessional conduct at all times
  

Requirements

• Full 5-year employment checkable history - Essential
• Valid frontline SIA licence DS or SG - Essential
• Valid CCTV licence - Desirable but not essential
  
• Customer service experience and confidence to handleconflict in a correct manner
  
• Flexible to meet the job requirements
  
• Excellent communication skills both written and verbal
  
• Smart appearance and be well-groomed
  
• Reliable and punctual
  
• High level of enthusiasm and passion
  
• Ability to work in a fast-moving environment
  
• Access to a rangeof nationally recognised courses to help further your career, via the AnchorAcademy
  
• Access to SIA andFirst Aid training at discounted rates, with financial support available
  
• Auto EnrolmentPension (if earnings reach the minimum requirement for auto-enrolment)
  
• Stream -access to pay as you earn it
  
• Cycle to WorkScheme Available
  
• Full uniformprovided
  
• Free EmployeeAssistance Programme 24/7 including access to counselling
  
• HospitalSaturday Fund
  
• Reward andRecognition awards
  

Other companies may call this role: SecurityOfficer, Security Guard, Security Personnel, Protection Officer, LossPrevention Officer, Security Specialist, Safety Officer, Security Coordinator,Security Analyst, Asset Protection Officer, Security Operations Officer,Security Risk Officer, Facilities Security Officer, Protection Officer,Workplace Safety & Security Officer, SIA Security Officer, SecurityEnforcement Officer

Within commuting distance of: Swindon,Fairford, Chippenham, Upavon, Cirencester, Wantage, Tetbury, Castle Combe, Brize Norton, Newbury, Witney, Trowbridge, Thatcham, Abingdon, Stroud, Amesbury

Anchor Group Services is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.