Relief CCTV Control Room Operator - Security & Incidents

Anchor Group Services; Swindon; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Uniform provided

Free Employee Assistance Programme 24/

Cycle to Work Scheme

Auto Enrolment Pension

Discounted SIA/First Aid training

Job summary

An exciting opportunity at Anchor Group Services for a Relief Control Room Operator based at Brunel Shopping Centre in Swindon. You will patrol, monitor CCTV, and respond to incidents to maintain a safe environment for visitors and staff.

The role requires a valid SIA CCTV licence and flexibility to cover various hours. Excellent communication, reliability and a proactive attitude are essential for success in this fast-paced setting.

Qualifications

• Full 5-year employment history check is required.
• Desirable: SIA Door Supervisor or Security Guarding licence.
• Experience in a security control room or CCTV environment.
• Customer service experience and ability to handle conflicts.
• Flexible to meet job requirements.
• Excellent written and verbal communication skills.
• Smart appearance and well-groomed.
• Reliable and punctual.
• High level of enthusiasm and passion.
• Ability to work in a fast-moving environment.
• Access to Anchor Academy courses for career development.
• SIA and First Aid training available at discounted rates with financial support.
• Auto Enrolment Pension when eligible.
• Cycle to Work Scheme.
• Uniform provided.
• Free Employee Assistance Programme 24/7 including counselling.
• Hospital Saturday Fund.
• Reward and Recognition awards

Responsibilities

• Monitor CCTV to identify suspicious activity and incidents and take appropriate action.
• Coordinate with Security Officers on site to support incident response.
• Maintain accurate Control Room logs and record incidents and activities.
• Monitor site systems and report faults or irregularities.
• Provide professional, friendly service to customers and visitors.
• Respond to customer queries and take appropriate action when needed.

Skills

Customer service

Communication skills

Flexible

Punctual

Security awareness

Education

SIA Door Supervisor Licence (Desirable)

Job description

An exciting opportunity at Anchor Group Services for a Relief Control Room Operator based at Brunel Shopping Centre in Swindon. You will patrol, monitor CCTV, and respond to incidents to maintain a safe environment for visitors and staff.

The role requires a valid SIA CCTV licence and flexibility to cover various hours. Excellent communication, reliability and a proactive attitude are essential for success in this fast-paced setting.