Control Room Operator

Anchor Group Services; Liverpool; On-site; GBP 42,706,000 - 45,461,000; Full time

Benefits offered by this job

Auto Enrolment Pension

Cycle to Work Scheme

Full uniform provided

Employee Assistance Programme 24/7

Anchor Academy training

Job summary

Anchor Group Services is seeking a diligent Control Room Operator to monitor CCTV and manage incidents from the site Control Room in Liverpool. The role includes patrolling and managing car park activities while delivering excellent customer service.

The ideal candidate holds a valid SIA CCTV Licence and, ideally, an SIA Door Supervisor Licence, with strong IT skills and the ability to work calmly under pressure in a fast-paced environment.

Qualifications

• Valid SIA CCTV Licence.
• Experience in CCTV/Control Room environments.
• Excellent verbal and written communication skills.

Responsibilities

• Monitor CCTV systems and respond to incidents per site procedures.
• Operate and monitor access control, alarm management and life-safety systems.
• Maintain accurate logs, records and incident reports.

Skills

Verbal communication

Written communication

Attention to detail

Customer service

Calm under pressure

Teamwork

Independent work

Education

SIA CCTV Licence

SIA Door Supervisor Licence

Experience in CCTV/Control Room

Tools

CCTV systems

Access control

Alarm management

Life-safety systems

Monitoring software

Job description

Job Description

Job Title: Control Room Operator

Location: Princes Dock, Liverpool, L3 1QZ

Working Hours: 4 on 4 off shift pattern,days, 07:00-19:00 - average 42 hours per week

Pay Rate: £14.50 per hour

Reporting To: Duty Manager / ContractManager

Overview

Anchor Group Services is looking for an experienced and professional Control Room Operator to join our team on a full-time, permanentbasis.

Working from the site's Control Room, you will play a vital role in maintaining the safety, security and day-to-day operations of the premises through the effective monitoring of CCTV systems, managing incidents, responding to alarms and supporting operational teams across the site.

In addition to your Control Room responsibilities, you will also support the operation of the site's car park facilities, carrying out patrols, assisting customers and helping to ensure the safe and efficient management of vehicle movements throughout the site.

This role is ideally suited to an individual with previous Control Room or CCTV experience who can remain calm under pressure, demonstrate excellent attention to detail and deliver exceptional customer service. As CCTV monitoring forms a significant part of the role, a valid SIA CCTV Licence is essential.

Duties Include

• Monitoring CCTV systems and responding to incidents in accordance with site procedures.
  
• Operating and monitoring access control, alarm management and life-safety systems.
  
• Maintaining accurate Control Room logs, records and incident reports.
  
• Responding to emergency situations and escalating incidents where appropriate.
  
• Liaising with site management, emergency services, contractors and operational teams.
  
• Investigating incidents through CCTV review and evidence gathering.
  
• Monitoring site activity and identifying potential security, safety or operational concerns.
  
• Supporting the effective operation of the site's car park facilities.
  
• Conducting regular car park inspections and patrols.
  
• Assisting customers with parking enquiries and providing a high level of customer service.
  
• Monitoring traffic flow and reporting any issues affecting the safe operation of the car park.
  
• Reporting maintenance defects, hazards and operational issues.
  
• Ensuring compliance with all Assignment Instructions, site procedures and Health & Safety requirements.
  

Requirements

• Valid SIA CCTV Licence.
  
• Previous experience working within a CCTV or Security ControlRoom environment.
  
• Excellent verbal and written communication skills.
  
• Strong IT skills and confidence using CCTV and monitoring systems.
  
• Excellent attention to detail and observational skills.
  
• Ability to remain calm and make decisions under pressure.
  
• Professional approach with strong customer service skills.
  
• Ability to work independently and as part of a team.
  
• SIA Door Supervisor/Security Guarding Licence.
  
• Previous experience within a customer-facing environment.
  

We are looking for someone who is confident, well-presented and an excellent communicator, with outstanding verbal and written English skills. You should be comfortable working in a fast-paced Control Room environment, making informed decisions under pressure while delivering exceptional customer service to clients, visitors, and colleagues alike.

• Access to a range of nationally recognised courses to help further your career, via the Anchor Academy
  
• Access to SIA and First Aid training at discounted rates, with financial support available
  
• Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment)
  
• Stream - access to pay as you earn it
  
• Cycle to Work Scheme Available
  
• Full uniform provided
  
• Free Employee Assistance Programme 24/7 including access to counselling
  
• Hospital Saturday Fund
  
• Reward and Recognition awards
  

Other companies may call this role: ControlRoom Operator, CCTV Operator, CCTV Controller, Security Control Room Operator, Security Controller, Surveillance Operator, Control Room Coordinator, Monitoring Centre Operator, CCTV Monitoring Officer, Security Operations Officer, Security Controller Supervisor, Security Operations Coordinator, Facilities Security Officer, Control Room Analyst.

Within commuting distance of: Liverpool, Wavertree, Bootle, Birkenhead, Speke, Huyton, Kirkby, Wallasey, Chester, Southport, St Helens, Wigan, Newton-le-Willows, Runcorn, Widnes, Wirral, Cheshire, Ormskirk, Bromborough

Anchor Group Services is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.