RELATIONSHIP MANAGER – Grant Holder Support Pilot

ACF; United Kingdom; Remote; GBP 35,000 - 50,000; Full time

Job summary

A charitable foundation based in the UK is seeking a Relationship Manager to support grant holders through a new collaborative pilot program. This role involves building relationships, guiding grant holders through diagnostic processes, and co-creating tailored support plans. Offering flexibility, this remote position requires regular travel across England. Ideal candidates will demonstrate empathy, communication skills, and understanding of the voluntary sector.

Qualifications

• Empathy and understanding of the voluntary sector.
• Strong relationship building and communication skills.
• Ability to co-create tailored development plans.

Responsibilities

• Guide grant holders through a diagnostic process.
• Develop tailored support plans.
• Connect grant holders with appropriate opportunities.

Job description

RELATIONSHIP MANAGER – Grant Holder Support Pilot

LLoyds Bank Foundation

Summary

As a Relationship Manager, you’ll play a pivotal role in supporting grant holders through the pilot. You’ll build trusted relationships with NLCF Funding Officers, consortium partners, and participating organisations, helping them navigate the diagnostic process, develop tailored support plans, and connect with the right opportunities.

Application Deadline

12/7/2025

Job Description

The Foundation has been awarded a £2.1m grant by the National Lottery Community Fund (NLCF) to deliver a pilot as part of its Grant Holder Support programme. This pilot, Investing in the Power of Civil Society (IIPCS), will support up to 640 charities across the Northwest, Southwest of England and Yorkshire and Humber. Delivered in partnership with eight organisations — IVAR, Groundwork UK and local trusts, CAST, The School for Social Entrepreneurs, NCVO, Voice4Change England, the AVOCADO Foundation and Access (advisory) — the pilot will offer diagnostic-led, tailored and relational support to help organisations strengthen their work. Support will focus on resilience, environmental impact, readiness for AI and digital technology, enabling participating charities to adapt and thrive in a rapidly changing world. With a strong emphasis on equity and access, the pilot is designed to ensure organisations of all sizes and backgrounds can benefit. We will be using a test‑and‑learn approach — trying out new ways of supporting charities, learning from what works and what doesn’t, and using those insights to improve future programmes. This approach will help shape NLCF’s future support for both grant holders and grant seekers, strengthen the Foundation and partners’ own development practice, and contribute to wider learning across the sector. About the Role: As Relationship Manager, you’ll play a pivotal role in delivering this new, collaborative pilot programme. You’ll be the key point of contact for grant holders referred into the programme, guiding them through a diagnostic process, co‑creating tailored development plans, and connecting them with the right support. You’ll also work closely with National Lottery Community Fund Funding Officers, helping them make confident and effective referrals. Your work will ensure that learning from these relationships directly informs the future design of the programme and how the UK’s largest non‑statutory community funder supports small charities. This is a highly relational role that requires empathy, curiosity, and a deep understanding of the voluntary sector.

Benefits

There is flexibility as to where this role is based; however, regular travel to London and across England will be required, with some overnight stays.

Location

Remote

Working from

Remote

Remuneration

Hours

How to apply

Please visit our website for more information.