Regional Technical Account Manager - North of England

Ecolab; City of Edinburgh; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading service provider in pest management seeks a motivated individual to lead technical solutions for assigned accounts while managing customer relationships at both regional and national levels. This role involves providing coaching to junior associates, handling escalations, and driving continuous improvement initiatives to ensure customer satisfaction. The position offers competitive salary, a company van, and opportunities for career progression within a diverse and inclusive workplace.

Benefits

Competitive salary

Company van

25 days holiday plus 8 Bank Holidays

Pension and life assurance benefits

Bonus opportunity of up to 5%

Investment in training and development

Qualifications

• Proven experience in managing customer relationships at a senior level.
• Capable of providing technical coaching and feedback to junior associates.
• Strong analytical skills to manage pest control activities efficiently.

Responsibilities

• Lead technical solutions for assigned accounts.
• Manage escalation processes and customer interactions.
• Report on training needs and drive continuous improvement.

Skills

Technical coaching

Customer relationship management

Solution-driven actions

Job description

Role Responsibilities

• Technical lead for specified accounts in their region
• Escalation point after 14 days for these accounts as per the escalation process
• Attendance and planning for escalated sites linked to assigned accounts and EHO specific related challenges
• Minimum of 3 days per week on sites solutioning, action planning and caching the SVSP
• Managing customer relationships in tandem with the CAM or KAM at a senior national and local level

Quality Coaching

Provide feedback and technical coaching to SVSP’s during initial review of sites and during execution of action plans

Acting as a feedback resource for District Managers

Track and ensure commitments and action plans have been executed in the field

Customer Interaction

Manage and deliver escalation calls for assigned customers on a weekly basis on behalf of the region providing in depth up dates and set actions

Manage customers strongly on their actions and what is required for them to deliver to reduce pest activity

Develop trusted and close relationships with the contract management teams and local area management teams and establish yourself as a ‘trusted advisor’ in the business

Accompany CAM on EBR’s and annual reviews

Continuous Improvement

Report quarterly to the Director of Operations and Regional Manager regarding training needs of the teams, observations, initiatives to drive quality

Report regularly and communicate clearly to the CAM and Head of Corporate regarding customer relations, what we need to change and how they can become a better partner to Ecolab

What’s in it for you?

Competitive salary

Additional £3000. London Weighting Allowance if you reside in the M25 area

Investment in your training, development, and qualifications

25 days holiday plus 8 days Bank Holiday

4% Flexible Benefits. A wide range of benefits (extended to families) or to be used as salary increase

Pension and 4 x annual salary Life Assurance benefits

Bonus opportunity of up to 5%

Opportunity to purchase company sharesPerformance bonus, overtime, and commission available

Company Van

Company iPhone

A long-term career within a business that recognises the talent to progress, inclusive of global opportunities

Our Commitment to Diversity and Inclusion

At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, colour, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.

Our Commitment to a Culture of Inclusion & Belonging

Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.