Regional Support Manager (Retail)

Cornwall Hospice Care; Hounslow; On-site; GBP 30,000 - 45,000; Full time

Job summary

A charitable organisation is seeking an experienced Regional Support Manager in Hounslow. In this role, you will manage workforce planning and oversee retail operations, ensuring high sales and customer service. You'll lead a mobile deputy management team, drive performance conversations, and assist in attracting top retail talent. This is an opportunity to make a significant impact by enhancing the success of multiple retail stores while working within the hospice sector.

Responsibilities

• Manage workforce planning for retail locations.
• Provide leadership and coaching to retail management team.
• Lead performance management conversations.
• Assist in recruitment and retention of retail team members.
• Deputise for the Regional Manager as needed.

Job description

The end-to-end volunteer management solution powering charities to grow and maximise impact

Cornwall Hospice Care is seeking an experienced, commercially focused and dynamic Regional Support Manager.

About the Role

As Regional Support Manager, you will play a key role in ensuring our shops operate smoothly, commercially and successfully. Responsibilities include:

• Workforce Planning & Rotas: Managing workforce planning for all retail locations, including rotas, annual leave and absence cover, often at short notice, ensuring each shop can trade to agreed patterns while maximising sales opportunities and customer service levels.
• Leadership of Mobile Deputies: Providing direct line management, leadership and coaching to our mobile deputy retail management team, ensuring they are equipped to drive sales, deliver profit targets and uphold retail standards wherever they are deployed.
• Performance Management: Leading on performance conversations, setting clear expectations, providing constructive feedback and supporting development plans. Managing underperformance proactively in line with organisational policies to ensure high standards and positive results across all stores.
• Supporting Recruitment & Retention: Assisting the Regional Manager in attracting, recruiting and retaining high-performing retail team members across the county, ensuring we build capable and motivated teams.
• Deputising for the Regional Manager: Providing leadership, operational support and decision-making across all Cornwall Hospice Care stores when required.