Regional Service Manager

Sodexo Ltd; Leeds; On-site; GBP 28,000 - 31,000; Full time

Job summary

A leading service management company is seeking a Regional Operations Manager in Leeds. The successful candidate will oversee operational activities across 25 sites, ensuring exceptional service delivery and compliance with standards. Responsibilities include financial management, team leadership, and client relations. Applicants should have experience in operational management and strong people skills. The role offers competitive salary and comprehensive benefits including mental health support, financial advice, and lifestyle rewards.

Benefits

Mental health & wellbeing support

Employee Assistance Programme

24/7 virtual GP

Financial tools & retirement plan

Cycle to Work

Paid volunteering day

Qualifications

• Proven experience in operational management in a similar environment.
• Strong people management skills, including recruitment and training.
• Ability to interpret financial and commercial information.

Responsibilities

• Lead and motivate a high-performing onsite team.
• Manage operational service delivery and financial management.
• Drive continuous improvement and operational excellence.

Skills

Operational management experience

People management

Financial interpretation skills

Communication skills

Microsoft Office proficiency

Job description

Job Introduction

• 40 hours per week
• Monday to Friday - full flexibility to cover weekends and out of hours when required.
• Covering the Leeds and York area.
• £28,000 - £31,000 per annum
• Sodexo rewards and benefits
• Driving required – applicants must hold a valid UK driving licence
• Company car and fuel card provided

About the Role
Are you a dynamic leader with a passion for operational excellence and people management? We’re seeking an experienced Regional Operations Manager to take full accountability for the day-to-day leadership, coordination, and oversight of all contract activities across 25 sites and Approved Premises within the South Yorkshire region.

Approved Premises

Approved Premises play a vital role in supporting individuals released from prison, providing enhanced supervision and helping them reintegrate into the community. In this role, you’ll ensure our clients receive exceptional service while driving operational efficiency, profitability, and team performance. This is an excellent opportunity to make a real impact in a residential setting, supporting individuals facing complex challenges.

Responsibilities

• Lead, develop, and motivate a high-performing onsite team to deliver services of the highest quality, in line with contract specifications and Service Level Agreements (SLAs).
• Take full accountability for operational service delivery, financial management, client relationships, compliance, and people management across all designated sites.
• Manage the regional P&L account, maximise profitability, and ensure effective cost control.
• Act as the operational interface between clients and senior management, promoting positive relationships and ensuring client satisfaction.
• Drive continuous improvement, innovation, and operational excellence across systems, processes, and services.
• Ensure compliance with statutory regulations, company policies, and contractual obligations, maintaining health, safety, and wellbeing standards.
• Support business development and account strategy, identifying opportunities for growth and additional services.
• Implement Sodexo’s mission, values, and strategies to uphold brand integrity and service excellence.

Qualifications

Essential:

• Proven experience in operational management in a similar environment.
• Strong people management skills, including recruitment, training, and performance management.
• Ability to interpret financial and commercial information to drive decisions.
• Excellent communication, interpersonal, and numerical skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Self-motivated, able to manage multiple priorities and work independently.
• Full UK driving licence required; clean licence preferred but not essential.

Desirable:

• IOSH Managing Safely qualification.
• Experience managing conflicting expectations of clients and consumers within a single business area.

Benefits

• Mental health & wellbeing support
• Employee Assistance Programme for personal, legal, and financial advice
• 24/7 virtual GP & lifestyle rewards
• Discounts for you & family
• Financial tools & retirement plan
• Cycle to Work & Paid volunteering day

Ready to be part of something greater? Apply today!