Regional Security Operations Centre Manager

Mitie; United Kingdom; Remote; GBP 25,000 - 35,000; Full time

Job summary

Mitie is seeking a Regional Operations Centre Manager to maintain security and life safety for clients, staff and premises across UK&I and MEA. The role oversees CCTV, access control and alarm systems and leads investigations and incident response.

The post requires demonstrable people management experience, a CCTV license, and the ability to coordinate with vendors and internal teams. Shift pattern is 4-on/4-off including nights, and pay is £21.74 per hour.

Qualifications

• Must have demonstrable experience in people management.
• Experience carrying out investigations and disciplinaries.
• Confidently apply HR policies when dealing with investigations and disciplinaries.
• Carry out and record welfare check calls with one-man sites.
• Complete & maintain Mitie/CBRE contract and compliance documentation for ROC/SCR personnel.
• Train and uplift ROCOs for ROCM duties.
• Report to Mitie management any insubordination, undesired conduct or negligence.
• Carry out performance reviews for ROCOs.
• Record welfare meetings for ROC/SCR personnel.
• Report safety hazards, injuries and 1st aid incidents within 12 hours.
• Conduct scenario exercises to test KOD knowledge and close knowledge gaps.
• Maintain working knowledge of current Mitie HR policies.

Responsibilities

• Oversee proactive management/monitoring of CCTV, access control and panic alarms in UK&I and MEA.
• Triage alarms and investigate to reduce impact on bank operations.
• Coordinate with the bank's security systems team and vendors on nuisance alarms and downtime.
• Provide timely data from system alarms to relevant teams.
• Ensure compliance with data protection in investigations, databases, CCTV and access records.
• Manage emergency response activities for executive residences in partnership with external monitors.
• Maintain EEP records and update them as instructed by EEP management.
• Attend weekly sister bank calls and deliver comprehensive reports to Client and Senior Management.
• Ensure contract/compliance documentation for ROC/SCR personnel is complete and up to date.

Job description

Mitie is seeking a Regional Operations Centre Manager to maintain security and life safety for clients, staff and premises across UK&I and MEA. The role oversees CCTV, access control and alarm systems and leads investigations and incident response.

The post requires demonstrable people management experience, a CCTV license, and the ability to coordinate with vendors and internal teams. Shift pattern is 4-on/4-off including nights, and pay is £21.74 per hour.