Regional Command Centre Leader: Crisis & Incident Response

Mitie Group plc.; Greater London; On-site; GBP 75,000 - 110,000; Full time

Job summary

Mitie Group plc is seeking an experienced Regional Command Centre Manager to lead the Command Centre’s daily operations, drive incident response, and ensure continuity of service across shifts. The role requires delivering professional, resilient performance in a demanding security environment.

You will manage Supervisors, coordinate incident logging and reviews, and partner with Security Management and senior leaders to shape the command centre’s operating model.

Qualifications

• Extensive experience in security management or security operations.
• Proven ability to lead teams in high-pressure environments.
• Strong incident management and crisis response skills.
• Excellent written and verbal communication at all levels.

Responsibilities

• Lead day-to-day operation of the Command Centre to deliver effective, efficient services.
• Maintain operational readiness and response capability across shifts.
• Serve as senior operational lead for incidents, disruptions and crisis events.
• Ensure accurate incident logs, debriefs, and post-incident reviews.
• Collaborate with internal and external stakeholders to sustain continuity of service.

Skills

Security leadership

Incident management

Crisis coordination

Stakeholder engagement

Communication skills

Team coaching

Operational reporting

Education

Professional qualifications in security management

Tools

Microsoft Office

Incident management systems

Job description

Mitie Group plc is seeking an experienced Regional Command Centre Manager to lead the Command Centre’s daily operations, drive incident response, and ensure continuity of service across shifts. The role requires delivering professional, resilient performance in a demanding security environment.

You will manage Supervisors, coordinate incident logging and reviews, and partner with Security Management and senior leaders to shape the command centre’s operating model.