Regional Security Operations Leader

ICTS (UK) Limited; Euston; On-site; GBP 46,000 - 56,000; Full time

Job summary

ICTS (UK) Limited is recruiting a Regional Manager responsible for the operational delivery and performance of multiple corporate security contracts across the assigned region. You will oversee and support on-site teams, ensuring client satisfaction and service levels while driving continuous improvement.

Essential requirements include a valid SIA licence or the ability to obtain one, extensive contract management and multi-site leadership experience, and strong stakeholder engagement skills.

Qualifications

• SIA licence (valid or ability to obtain)
• Experience in contract management or operational leadership in security or facilities management
• Strong people management across multi-site teams
• Client-facing experience with stakeholder management
• Knowledge of SLAs, KPIs, compliance and audit processes
• Understanding of operational risk and incident management
• Excellent organisational and time management skills
• Willingness to travel regionally on a regular basis
• Experience supporting tender mobilisation or contract transitions
• Familiarity with security technologies and digital reporting systems
• Full UK driving licence

Responsibilities

• Oversee day-to-day operations of multiple corporate security contracts within your region
• Line-manage contract-based operational teams across sites
• Develop relationships with client stakeholders to ensure satisfaction and engagement
• Monitor and report on contract performance against SLAs and KPIs
• Ensure compliance with contractual, regulatory and company requirements
• Conduct on-site audits and reviews for continuous improvement
• Collaborate with Head of Operations to deliver regional objectives
• Coordinate with Recruitment, HR, Compliance and Training to meet resourcing and development needs
• Promote safety, integrity and inclusion across teams
• Support mobilisation of new or transitioning contracts within the region
• Act as escalation point for regional operational matters
• Travel regularly between sites to engage with clients and support teams
• Contribute to ICTS wider strategy and business development priorities

Skills

Leadership

Contract management

People management

Client relationships

SLA and KPI oversight

Security management

Tender mobilisation

Audits and compliance

Risk management

Effective communication

Education

Professional qualifications in security management / operations / leadership

Job description

ICTS (UK) Limited is recruiting a Regional Manager responsible for the operational delivery and performance of multiple corporate security contracts across the assigned region. You will oversee and support on-site teams, ensuring client satisfaction and service levels while driving continuous improvement.

Essential requirements include a valid SIA licence or the ability to obtain one, extensive contract management and multi-site leadership experience, and strong stakeholder engagement skills.