CCTV & Access Control Security Officer

Mitie Cleaning & Hygiene Services; Greater London; On-site; GBP 30,000 - 37,000; Full time

Benefits offered by this job

Full site training

Professional development

Career progression within Mitie

Mitie Stars recognition

Job summary

Mitie is seeking an experienced Core Support Officer to join our security team at a prestigious Central London location. You will operate CCTV, access control, and incident management systems while delivering exceptional service to clients and visitors.

The role requires a current SIA licence portfolio, three years in security operations, and a proactive approach to continuous learning. Rotating shifts cover days, nights, weekends, and bank holidays.

Qualifications

• SIA Door Supervisor Licence (valid)
• SIA CCTV Licence (valid)
• Emergency First Aid at Work (EFAW) or FAW qualification
• Minimum 3 years in a Security Control Room or similar role
• Experience with CCTV systems and video analytics
• Experience managing access control systems
• Experience in incident management and security reporting
• Strong IT literacy and MS Office skills
• Understanding of AI-enabled security solutions and digital platforms
• Willingness to undertake additional training
• Successful DBS Check
• Media Screening Check
• Five-year employment history verification

Responsibilities

• Deliver exceptional customer service to clients, visitors, contractors and staff.
• Monitor CCTV, alarm monitoring and video analytics systems.
• Manage and operate electronic access control systems.
• Respond to incidents, emergencies and security threats.
• Conduct internal and external patrols of the premises.
• Verify access credentials and manage visitor access.
• Produce detailed incident reports and security documentation.
• Investigate alarms and suspicious activity.
• Support emergency response and evacuation procedures.
• Maintain compliance with site Instructions, SOPs and security policies.
• Liaise with emergency services and external agencies.
• Support front-of-house and reception security requirements.
• Protect assets, critical infrastructure, sensitive information and client reputation.

Skills

Clear communication

Interpersonal skills

Situational awareness

Report writing

IT literacy

AI-enabled security awareness

Calm under pressure

Flexibility

Education

SIA Door Supervisor Licence

Tools

Genetec

Lenel

Gallagher

CCure

Job description

Mitie is seeking an experienced Core Support Officer to join our security team at a prestigious Central London location. You will operate CCTV, access control, and incident management systems while delivering exceptional service to clients and visitors.

The role requires a current SIA licence portfolio, three years in security operations, and a proactive approach to continuous learning. Rotating shifts cover days, nights, weekends, and bank holidays.