Control Room Operations Lead — Security & Incident Response

Mitie Group; Greater London; On-site; GBP 26,000 - 38,000; Full time

Job summary

Mitie Group is seeking a Control Room Controller to provide daily oversight of the Control Room and support the Control Room Supervisor and Site Management in London.

You will manage security operations, log visitors, monitor CCTV, coordinate with ad-hoc teams, and remain the point of contact during shifts, including out-of-hours periods. Strong leadership, clear communication, and a valid SIA/CCTV license are essential.

Qualifications

• A valid SIA license.
• CCTV license is required or possessed.
• Experience working in a Security Control Room.
• Proven leadership and people-management ability.
• Excellent written and verbal communication skills.

Responsibilities

• Oversee daily Control Room operations and support the Control Room Supervisor and Site Management.
• Log visitors and ensure proper authorisation procedures.
• Monitor CCTV and respond to incidents with appropriate escalation.
• Coordinate with security teams and police when needed.
• Manage and guide security officers on shift and monitor rostering.

Skills

SIA license

CCTV license

Security control room experience

Leadership

Communication skills

Job description

Mitie Group is seeking a Control Room Controller to provide daily oversight of the Control Room and support the Control Room Supervisor and Site Management in London.

You will manage security operations, log visitors, monitor CCTV, coordinate with ad-hoc teams, and remain the point of contact during shifts, including out-of-hours periods. Strong leadership, clear communication, and a valid SIA/CCTV license are essential.