Security Operations Manager

Mitie Group plc.; Northampton; On-site; GBP 38,000 - 47,000; Full time

Job summary

Mitie Business Services – Security in Northampton is seeking a Security Operations Manager to oversee branch performance and deliver on the division's objectives. You will manage daily operations, drive customer service, and develop staff to maintain high standards of security provision.

The role requires a front line SIA licence, a full driving licence, and at least two years in security. You will report to regional management and act as Duty Manager on a rota, with emphasis on welfare,

Qualifications

• Must hold a full driving licence.
• Front line SIA licence required.
• At least 2 years security industry experience.
• Financial awareness and cost-conscious mindset.
• Strong interpersonal and communication skills.
• Proven problem-solving abilities.

Responsibilities

• Oversee day-to-day branch operations and ensure security services meet objectives.
• Lead staff recruitment, motivation, training, and resource planning for the branch.
• Prepare and review monthly branch reports and performance dashboards.

Skills

Full driving licence

Front line SIA licence

Security industry experience

Financial awareness

Interpersonal skills

Problem solving

Job description

Security Operations Manager - Northampton

Company: Mitie Business Services – Security

Hours: 45 hrs per week – Monday to Friday (Flexibility will be required as the hours will be varied)

Salary: £42,500

Mitie are currently looking to recruit a Security Operations Manager to oversee the branch and business plan ensuring the division are delivering to agreed objectives/targets.

Our Operations Manager will be assisting with managing the day to day operational running of the branch through effective management of staff and customers. The Operations Manager will work closely with the Regional Management Team to provide excellent customer service, employee satisfaction and ensure that all business-related tasks are completed in a timely fashion – further ensuring regional operational growth plans.

The main duties of our Operations Manager will include (but not be limited to):

• Ensuring employee welfare checks are completed
• Help complete monthly branch-based business report
• To recruit, motivate and train all employees operating out of the branch ensuring correct manning and optimal resource profiles
• Manage customer requirements through provision of visit reports where required
• Conduct and monitor staff appraisals of direct reports. Set clear objectives, support and develop all direct reports and ensure appropriate succession plans are in place
• Build, maintain and manage positive relationships
• Act as Duty Manager for the manned guarding business in branch on a rota basis with other Operational Managers

Our Operations Manager will ideally have:

• Full driving licence
• Front line SIA licence
• At least 2 years security industry experience
• Financially aware
• Good interpersonal skills
• Proven experience in problem solving