Security Control Room Lead - Incident Response & Ops

Mitie Group; City Of London; On-site; GBP 32,000 - 38,000; Full time

Job summary

Mitie Group plc is seeking a Control Room Controller to oversee daily Security Control Room operations. You will supervise staff, manage access control processes, and monitor CCTV and alarms to ensure rapid response to incidents.

The role requires a valid SIA licence and CCTV licence, excellent communication, and a team-first approach. You will coordinate with site management to maintain safety and compliance on site.

Qualifications

• Valid SIA license and CCTV licence.
• Experience in Security Control Room operations.
• Strong written and verbal communication skills.

Responsibilities

• Oversee daily operations of the Security Control Room.
• Manage and roster security officers on shift.
• Ensure access control and incident response protocols are followed.
• Monitor CCTV, alarm systems and reporting tools; act on anomalies.
• Liaise with site management and police when required.

Skills

Leadership

Communication

Teamwork

Adaptability

Workload Management

PA System Operation

Tools

CCTV License

SIA License

Job description

Mitie Group plc is seeking a Control Room Controller to oversee daily Security Control Room operations. You will supervise staff, manage access control processes, and monitor CCTV and alarms to ensure rapid response to incidents.

The role requires a valid SIA licence and CCTV licence, excellent communication, and a team-first approach. You will coordinate with site management to maintain safety and compliance on site.