Regional Operations Manager

Advance Housing and Support Ltd; Luton; On-site; GBP 50,000; Full time

Job summary

A reputable charitable organisation is seeking a Regional Operations Manager to oversee services across Luton, Letchworth, Windsor, and Slough. The role involves ensuring compliance, maintaining quality support for individuals with disabilities, and leading a dedicated team. Ideal candidates will have a strong operational background in Health and Social Care, a Level 5 management qualification, and excellent leadership skills. This position offers competitive compensation and opportunities for professional development.

Benefits

Paid holiday up to 30 days

Sector specific training

Access to Perks at Work

Long service awards

Cycle to work scheme

Employee Assistance Programme

Free DBS

Pension scheme with matched contributions

Qualifications

• Operational experience of Health and Social Care, with leadership in the sector.
• Experience as a CQC registered manager or involvement in regulatory inspections.
• Commitment to undertake professional or management qualifications.

Responsibilities

• Lead a team of Support Managers and Support Workers.
• Ensure high-quality support delivery.
• Drive improvement through audits and compliance checks.

Skills

Leadership

Quality and compliance management

Communication

Relationship building

Team management

Education

Level 5 or equivalent professional/management qualification

Tools

Microsoft Office Suite

Job description

Position : Regional Operations Manager

Location : Luton, Letchworth, Windsor & Slough

Hours : 37.5 contracted hours per week

Salary : £49,266.59 per annum

Job ref : 4817

We regret to inform you that Advance is unable to accept any sponsorship requirements.

About the Role

Would you like to work somewhere where you get to make a real difference every day?

Advance is a highly reputable charitable organisation which specialise in learning disabilities and mental health throughout the UK, and we are excited to be recruiting for an enthusiastic and inspiring ‘Operations Manager’ covering Luton, Letchworth, Windsor and Slough.

As the Operations Manager, you will be supporting and leading a team of Support Managers and Support Workers, ensuring that we are delivering the highest quality of support to those who use our services. Success in your role means individuals who draw on our support will get the highest quality of support and are empowered to live their best lives.

We provide a range of services for adults who have learning disabilities, autism and / or mental health needs. The services we provide are diverse and offer a unique and exciting opportunity to empower the individuals in receipt of support.

The successful applicant will be required to be the CQC registered manager for the delivery of regulated activities.

About you

• You will be an inspirational leader, who is a role model for outstanding, personalised support and has a passion for providing support that meets and exceeds our internal quality and standards and those of our regulators
• Take ownership for the quality and compliance of services in your area, using meaningful audits and quality checks to identify improvements, drive up standards, and ensure actions are effectively followed through
• Have a ‘hands on approach’ we expect our Operations Managers to be visible within our services and approachable to all members of the team.
• Lead a culture of equality, diversity, inclusion, and flexible working where everybody can thrive, succeed, and contribute
• Be ambitious to achieve great outcomes for the people we support believing in their potential, celebrating individuality, and never limiting what’s possible because of a disability
• Work to protect individual’s right to live in safety, free from abuse and neglect in line with Advance and the local Safeguarding Adults policies and procedures
• Able to develop and role model excellent relationships and collaboration with external stakeholders including commissioners, individuals’ circles of support, and regulators, ensuring Advance has a highly regarded reputation in your area.
• Covering the local authority of services in Luton, Letchworth, Windsor and Slough.

To be successful in this role you must have

Operational experience of Health and Social Care, with experience of leading and managing within the sector

Level 5 or equivalent professional / management qualification or a commitment to undertake

Experience of budget management

Experience of being a CQC registered manager or being involved in regulatory inspections.

Experience in the use of ICT systems and equipment including, but not limited to, the Microsoft Office suite (Word, Outlook, Excel and PowerPoint).

Please note a valid driving licence and access to own vehicle are essential for this role.

For more information regarding this role, please see the attached job description and person specification.

For more information about the role please contact, Adebayo Oyeniyi on 07884184924 or Email : [e-mail] between Monday - Friday 9am - 5pm

About the organisation

Advance is a national, not-for-profit provider of housing and support services for people with disabilities and mental health conditions. Our vision is to transform lives; providing the best quality housing and support services so that people can live the lives they choose, achieve their personal goals, feel valued and know their voices are heard.

We recognise that our people are our greatest asset and we’re passionate about making Advance a great place to work. We invest in our staff, providing the training and support you need to succeed in your role, gain industry-recognised qualifications and realise your career aspirations.

We are an equal opportunities employer who values its staff and the difference they make to their customers. There is no place for racism or discrimination of any kind in Advance. As an organisation, we will not tolerate it. We are firmly committed to recruiting the best colleagues regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation and to supporting customers from similarly diverse backgrounds.

All newly appointed staff receive an induction, during which they will learn about our PRIDE values, our expectations of how they should treat our customers and our commitments in relation to how they will be treated as a member of staff.

Benefits of working for Advance

We value our staff and the difference they make to the lives of our customers, which is why we offer the following benefits :

• Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rata for part time hours)
• Sector specific training is provided as part of induction plus opportunities for professional development
• Access to Perks at Work where you can obtain great discounts of cinema tickets, shopping vouchers and much more
• Long service awards payable in 5 year increments
• Golden Hello / refer a friend receive up to £500
• Cycle to work scheme
• Access to our Employee Assistance Programme
• Free DBS (Disclosures and Barring Service)
• Excellent opportunities to progress your career within Advance
• Enrolment in a pension scheme with matched contributions above the statutory minimum (if you work enough hours to meet the threshold for enrolment)

Advance is regulated by the Regulator of Social Housing and the Care Quality Commission and we are committed to safeguarding and promoting the welfare of the people we support. You will be required to provide evidence of right to work. An enhanced DBS disclosure will be required for this role, the cost of which will be covered by Advance.

Safeguarding

At Advance, Safeguarding is embedded in our organisational culture it’s reflected in our values, our behaviours, and the way we work together. We believe that creating a safe environment is not just about compliance, but about cultivating trust, openness, and accountability at every level.

As the organisation’s Safeguarding Lead, Ryan Brummitt, Executive Director of Support, oversees our safeguarding arrangements and ensures that concerns are acted upon quickly, sensitively and in line with national legislation and local safeguarding procedures.

We believe that safeguarding is everyone’s responsibility. Whether you are a customer, family member, colleague or partner organisation, if you have any concerns about the welfare or safety of someone we support or of any member of our team please don’t hesitate to get in touch.

[e-mail]

Together, we can ensure that Advance remains a safe, supportive and inclusive organisation for all.

We value diversity and therefore welcome applications from everyone interested in working at Advance. We are a Disability Confident Leader.

Advance Housing & Support Ltd reserves the right to close this job once sufficient applications have been received.