Regional Operations Manager

ABM UK; Greater London; On-site; GBP 65,000 - 70,000; Full time

Job summary

A leading facilities services company is seeking a Regional Operations Manager to oversee security and cleaning operations across the London area. The role requires strong leadership to develop high-performing teams and ensure compliance with client service standards. Key responsibilities include budget management, quality assurance, and people management. Ideal candidates will have proven experience in similar roles and excellent communication skills. The position offers a competitive salary with a range of benefits.

Benefits

24/7 GP access

Mental health support

Cycle to work scheme

Qualifications

• Proven leadership experience managing security and cleaning operations.
• Experience with blue-chip/high-profile clients is essential.
• Strong understanding of health and safety legislation.

Responsibilities

• Lead security and cleaning operations across assigned client sites.
• Ensure compliance with health and safety protocols.
• Meet budgetary targets across various contracts.

Skills

Leadership

Communication

Financial Management

Health and Safety Knowledge

Commercial Acumen

Education

NEBOSH certification

IOSH Managing Safely

SIA License

Job description

LOCATION: London area

HOURS: 40 hours per week

SHIFT PATTERN: Monday to Friday (as business requires)

SALARY: 65,000 - 70,000 Per Annum DOE

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [e-mail]. We're here to help!

Job Objective & Responsibilities

To facilitate and control the standards of all support services supplied by ABM. Through competent leadership and management skills, the Regional Operations Manager will develop high-performing teams across multiple blue-chip and high-profile sites, consistently meeting or exceeding client service standards in security and cleaning operations.

Main Duties

Operational Excellence

• Lead comprehensive security, cleaning and other soft services operations across assigned regional portfolio of blue-chip/high-profile client sites
• Perform specific investigations as requested by senior management, ensuring compliance with industry standards and client requirements
• Implement and maintain quality management systems specific to security, cleaning and other soft services, conducting monthly quality assurance checks across all sites
• Ensure adherence to health and safety protocols, with particular focus on security procedures and cleaning chemical handling

Financial Management

• Meet budgetary targets and monitor financial performance across regional security, cleaning and other soft services contracts
• Strategic planning and setting key objectives for multi-site operations, ensuring profitability across diverse client portfolios
• Monitor expenditure and income against plan, implementing credit control measures and managing direct costs through efficient operational methods
• Secure and implement price adjustments when necessary, ensuring contract profitability while maintaining service excellence
• Review cost-efficient operating methods, managing margin improvements through enhanced productivity in security, cleaning and other soft services contracts
• Authorize wage sheets from Site/Contract/Branch Managers ensuring accurate payment and budget adherence across all security, cleaning and other soft services contracts
• Approve materials requisitions ensuring compliance with budgets and company-approved supplier lists for security equipment and cleaning supplies

Administrative Excellence

• Respond to customer queries promptly, both orally and in writing, maintaining high standards of client communication
• Set performance targets for regional management teams across security, cleaning and other soft services operations
• Attend monthly meetings with internal stakeholders and blue-chip clients, ensuring service delivery meets expectations

People Management & Development

• Recruit Regional Managers, Branch Managers, Contract Managers, Site Managers, and Site Supervisors with relevant security, cleaning and other soft services expertise
• Maintain current employment records, conduct staff appraisals, and identify candidates for future development within security and cleaning specializations
• Ensure employment procedures compliance and provide comprehensive training in security protocols and cleaning standards
• Implement company disciplinary and grievance procedures, ensuring all staff understand and follow established protocols
• Champion health and safety procedures across all operations, with emphasis on security risk management and cleaning chemical safety

Business Development

• Expand revenue base through retention of existing blue-chip clients and acquisition of new high-profile security, cleaning and other soft services contracts
• Support competitive tendering process, providing operational expertise for surveys, estimates, and proposals
• Drive growth through exceptional service delivery and proactive client relationship management

REQUIRED SKILLS AND EXPERIENCE

Person Specification

Essential Requirements

• Proven leadership experience managing security and cleaning operations across multiple sites
• Demonstrable experience with blue-chip/high-profile client environments
• Strong understanding of health and safety legislation and implementation
• Comprehensive knowledge of HR practices and employment law
• Excellent communication and interpersonal skills
• Strong commercial acumen and financial management capabilities
• Ability to take responsibility and show initiative in complex operational environments
• Must be willing and able to undergo BS7858 security vetting process

Desirable

• NEBOSH certification
• IOSH Managing Safely
• BICS (British Institute of Cleaning Science) membership
• SIA License
• Previous experience managing security and cleaning services
• Track record of successful contract retention and growth in premium client environments

Important Note

The successful candidate must successfully complete BS7858 security vetting as a condition of employment.

Benefits

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our

About ABM

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

For more information, visit.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.