Regional Customer Services Officer

Sanctuary Housing; Paignton; On-site; GBP 32,000 - 35,000; Full time

Job summary

A not-for-profit housing association in the UK is seeking a Regional Customer Service Officer. This role involves liaising with customers, ensuring their needs are met, and delivering effective consultation services. Candidates should have prior customer service experience and excellent communication skills. The position offers a competitive salary of up to £34,617 after 12 months and benefits like generous annual leave and wellbeing support.

Benefits

25 days annual leave plus public holidays

Pension scheme

Life Assurance

Employee discounts

Qualifications

• Previous experience in a customer service role.
• Ability to prioritize workloads effectively.
• Familiarity with legislation related to Housing Services.

Responsibilities

• Liaise with customers to deliver effective support services.
• Support the delivery of customer engagement strategies.
• Manage special customer requirements appropriately.
• Collect and present information to meet standards.
• Ensure compliance with legislative requirements.

Skills

Customer service experience

Ability to work to deadlines

Knowledge of housing regulations

Excellent communication

Job description

The role

Regional Customer Service Officer will include:

• Liaising with and responding to customers’ needs to deliver effective consultation and support services in relation to place-based/targeted investment works
• Supporting the implementation and delivery of regional customer engagement strategies.
• Ensuring any special requirements are identified and managed appropriately, to minimise disruption to customers
• Ensuring accurate and timely information is collected, collated, prepared and presented to ensure regulatory and other standards are continuously met or exceeded
• Meeting all legislative and regulatory requirements for housing services activities to ensure safe homes for customers, minimising potential risks and contract requirements are fulfilled

Skills and experiences

• Previous experience in a similar face to face customer service role
• Experience in working to deadlines and prioritizing work loads
• Knowledge of regulations, legislation and current practice in relation to Housing Services, Community Investment and Customer Service
• Excellent communication skills

Why work for us?

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• Role salary is £32,887 with an additional policy allowance of £1,666 per annum (rising to £34,617 with an additional policy allowance of £1,749 per annum after 12 months, subject to satisfactory performance)

(if the link is unavailable please visit the Sanctuary careers website)