Regional Customer Experience Officer – Flexible North

Sanctuary Group; Sheffield; Hybrid; GBP 34,000 - 37,000; Full time

Job summary

A not-for-profit housing organization is looking for a Regional Customer Services Officer to join their team. This role involves managing customer inquiries and providing consultation services while ensuring compliance with housing regulations. The position requires proven experience in face-to-face customer service and excellent communication skills. The job is based in Sheffield, offering a salary range of £34,544 to £36,367 per year, along with an attractive benefits package aimed at supporting both financial and personal well-being.

Benefits

25 days annual leave (rising to 30)

Pension scheme with employer contributions

Life Assurance

Employee Advice Service

Cycle to Work scheme

Voluntary health plans

Wellbeing support

Employee Networks

Qualifications

• Proven experience in face-to-face customer service.
• Some knowledge of housing regulations and community investment.
• Experience in consultation or customer participation activities.

Responsibilities

• Liaise with customers to deliver effective support services.
• Maintain efficient administrative systems for customer care.
• Manage relationships with key stakeholders for service delivery.
• Ensure compliance with legislative requirements for housing services.

Skills

Face-to-face customer service

Knowledge of housing regulations

Good practice consultation

Excellent communication skills

Data extraction skills

Ability to work independently

Job description

A not-for-profit housing organization is looking for a Regional Customer Services Officer to join their team. This role involves managing customer inquiries and providing consultation services while ensuring compliance with housing regulations. The position requires proven experience in face-to-face customer service and excellent communication skills. The job is based in Sheffield, offering a salary range of £34,544 to £36,367 per year, along with an attractive benefits package aimed at supporting both financial and personal well-being.