Reebok Sales Operations & Customer Service Executive - German Speaker

TRP RECRUITMENT; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global leader in the fashion industry seeks a Sales Operations & Customer Service Executive - fluent German required. Responsibilities include managing orderbooks, customer data maintenance, and collaborating with various teams to ensure smooth operations. The ideal candidate is passionate about customer service and has strong communication skills, with a solid understanding of Microsoft Office. Exciting opportunity in the City of London.

Qualifications

• Fluent in German is essential.
• Excellent knowledge of Microsoft Office, especially Excel.
• Strong communication and organisational skills.

Responsibilities

• Produce and manage orderbooks for accuracy and alignment.
• Enter and maintain customer data for orders and pricing.
• Collaborate with teams to resolve order processing issues.

Skills

Fluent in German

Excellent working knowledge of Microsoft Office

Excellent communication and organisational skills

Passionate about customer service

Tools

Excel

STYLEman

Job description

A global leader in the fashion industry, this company brings together a portfolio of premium, market‑leading brands known for quality, innovation, and timeless design. As they continue to strengthen their presence across Europe, they are seeking a Sales Operations & Customer Service Executive - DACH, GERMAN SPEAKER, to support their growth, elevate the customer experience, and ensure seamless operational excellence across the region.

Main Responsibilities Will Include:

• Produce and manage orderbooks, ensuring accuracy and alignment with customer needs and business targets.
• Enter and maintain customer data, including orders, pricing, part numbers, and VAS.
• Collaborate with Sales, Logistics, Operations, and the warehouse to resolve issues and ensure smooth, timely order processing and shipments.
• Analyse orderbooks, communicate challenges to customers and sales, and support order allocation.
• Build strong relationships with internal and external customers, providing support on pricing, credits, invoices, and recurring issues.
• Monitor key performance metrics, attend training, and assist with additional duties or projects as needed.

Person Specifications:

• Fluent in German (Essential)
• Excellent working knowledge of Microsoft Office, in particular, Excel
• STYLEman experience is desirable, but not essential
• Excellent communication and organisational skills
• Passionate about customer serviceEye for detail
• Excellent verbal and written communication skills