Rectification & Remediation Support, Client & Product Team – Isle of Man

lloyds banking group; Lanark; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

A leading UK bank is seeking a Rectification & Remediation Support professional to oversee administrative outputs and assist with ongoing operational improvements. The ideal candidate will possess strong operational experience and great interpersonal skills, ensuring high-quality delivery while managing complex priorities. This role offers flexible working options and is pivotal in enhancing client outcomes across the business. Join us in transforming our services and contributing to a culture of continuous improvement.

Benefits

Generous pension contribution of up to 15%

Annual performance-related bonus

Share schemes including free shares

Adaptable lifestyle benefits

22 days’ holiday plus bank holidays

Wellbeing initiatives and generous parental leave policies

Qualifications

• Operational experience is essential with a good level of knowledge of challenging data.
• Great interpersonal and relationship building skills.
• Attention to detail and the ability to work at pace and manage conflicting priorities.
• Demonstrate initiative and independently complete assigned tasks.

Responsibilities

• Ensure rectification administration outputs are delivered to a high level of quality.
• Work to process a number of maintenance tasks aligned to the ongoing demand programme.
• Support the wider Client & Product team on implementation and rectifying product issues.
• Engage and liaise with business partners and stakeholders.
• Ensure compliance with policies to safeguard the business.
• Champion culture and develop an inclusive organisation.
• Find opportunities to improve the wider objectives set for the business.

Skills

Operational experience

Interpersonal skills

Attention to detail

Ability to manage priorities

Problem-solving

Job description

End Date

Monday 22 December 2025

Salary Range

£28,073 - £29,550

We support flexible working – click here for more information on flexible working options.

Flexible Working Options

Job Share

Job Description Summary

Please note this role is only available for colleagues residing in, or to those who hold right to work permits for Isle of Man.

Job Description

• JOB TITLE: Rectification & Remediation Support
• SALARY: £28,073
• LOCATION(S): Isle of Man
• HOURS: Full-time – 35 hours a week.
• WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About this Opportunity

Do you love a challenge, thrive on change, enjoy working in a high pace environment? If your answer is "absolutely", you may be the person we are looking for!

In the Client & Product team, we are transforming the way we work but also driving the right client outcomes and growth across our fast‑growing Crown Dependencies business.

This role will be focused on supporting the Rectification and Remediation to deliver effective rectification outcomes and process delivery at pace. You will also be carrying out a range of complex and technical product implementation activities. This will include proactive engagement, oversight and effective challenge of our current processes to simplify and deliver at pace rectification issues.

We are looking for someone who is highly organised, motivated and enjoys working in a fast‑paced environment. You will demonstrate good data & operational processing, relationship building, and stakeholder management skills.

Responsibilities

• Ensure rectification administration outputs are delivered to a high level of quality.
• Working to process a number of maintenance tasks aligned to the ongoing demand programme.
• Supporting the wider Client & Product & COO wider team on implementation and rectifying product issues, improvements and driving simplification activity.
• Engaging and liaising with business partners and other stakeholders; ensuring these relationships are positive and constantly improve our connectivity and reputation across the Group & external stakeholders.
• Ensuring compliance with policies and guidelines to deliver the best client outcomes and safeguard the business.
• Champion our culture, proactively developing yourself and others talent to develop an inclusive organisation.
• Champion and find opportunities that will support / improve the wider objectives set for the business, driving continuous improvement.

Why Lloyds Banking Group

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

Qualifications

• Previous operational experience is essential with a good level of knowledge of challenging data.
• Great interpersonal and relationship building skills.
• Attention to detail and the ability to work at pace and manage conflicting priorities.
• Demonstrate initiative and independently complete assigned tasks.

About working for us

Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under‑represented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

Benefits

• A generous pension contribution of up to 15%
• An annual performance‑related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch.

We’d love to hear from you.

(Please note our roles can generate a considerable amount of interest and can close early so don't miss out on this opportunity to apply today.)

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We’ll keep your data safe. So, we’ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values‑led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.