Recovery and Breakdown Co-ordinator Night Shift

Hough Green Garage; Widnes; On-site; GBP 60,000 - 80,000; Full time

Job summary

A family-owned garage in Widnes is seeking a Recovery and Breakdown Co-ordinator to manage emergency vehicle deployments and handle customer queries. The ideal candidate will excel in a fast-paced setting, providing leadership and support while ensuring customer satisfaction. Strong communication skills and problem-solving abilities are essential. Competitive hourly rates based on experience; shifts will be discussed during the interview.

Qualifications

• Proficient in English, both written and verbal.
• Strong leadership skills with ability to work alone or in a team.
• Excellent problem-solving skills and attention to detail.
• Knowledge of health and safety regulations.

Responsibilities

• Handle inbound calls and deploy emergency breakdown vehicles.
• Map breakdowns to find nearest resources.
• Raise any issues with senior management.
• Conduct training with colleagues.
• Ensure documentation complies with GDPR policy.

Skills

Leadership skills

Problem-solving skills

Interpersonal skills

Attention to detail

Communication

Job description

Hough Green Garage Ltd are looking to recruit a Recovery and Breakdown Co‑ordinator, who has the relevant experience in the recovery industry. Hough Green Garage is a family‑owned business with 13 depots covering the northwest. The successful applicant will be based out of our 24‑hour control room in Head Office, Widnes.

In a busy, fast‑paced environment the successful candidate will be responsible for handling inbound telephone calls, accepting and deploying emergency breakdown vehicles within the allotted time and updating various internal systems. Hourly rate is dependent on work experience and qualifications, shifts and hours will be discussed at interview.

Duties

• Takes full accountability for the utilisation of all drivers and resources on shift.
• Map the breakdowns to find nearest resources and deploy drivers based on Geographic's.
• Follow through on all jobs to completion.
• Raise with senior management any short falls or issues with workload on any day of the week.
• Work with depot Administrators and the drivers in getting the work out efficiently and effectively.
• Conduct training with colleagues on customer expectation on a telephone call vs planning of a driver to a breakdown to ensure customers satisfaction is met.
• Handle customer queries both on the Telephone and at Reception in a professional and efficient manner with a non‑judgemental approach.
• Ensure all documentation and personal information is processed in accordance with the companies GDPR policy.
• Carry out property searches with integrity and respect.

Qualifications

• Proficient in English, both written and verbal.
• Strong leadership skills with the ability to work alone or in a team.
• Excellent problem‑solving skills and attention to detail.
• Knowledge of health and safety regulations.
• Ability to prioritise tasks and work efficiently in a fast‑paced environment.
• Flexible work attitude.
• Be able to problem solve and react in an efficient manner when in moments of high stress.
• A strong team player.
• Have good interpersonal skills.
• Be able to work to targets and deadlines.