RECEPTIONIST (WELSH ESSENTIAL)

Networking Women in the Fire Service; Pontyclun; On-site; GBP 25,000 - 26,000; Full time

Job summary

A regional fire service organization seeks a candidate for a permanent position at their headquarters in Llantrisant. The successful applicant will handle reception tasks, manage switchboard operations, and provide administrative support, requiring bilingual proficiency in Welsh and English. An essential qualification is a GCSE in Welsh First Language or equivalent skills. The role is full-time, with an annual salary between £25,586 and £25,989.

Qualifications

• Must be able to communicate effectively in Welsh and English.
• Experience in a customer-facing role is beneficial.

Responsibilities

• Provide efficient reception and switchboard services.
• Manage mail services and administrative support.

Skills

Bilingual in Welsh and English

Customer service skills

Education

GCSE in Welsh First Language or equivalent

Job description

Overview

Please apply by: Midday, 20th October 2025

The above vacancy has arisen within the Business Support Department of the South Wales Fire and Rescue Service Headquarters based at Forest View Business Park, Llantrisant.

The successful candidate will be responsible for the provision of an efficient and customer focused reception, switchboard and mail service, as well as providing administrative support within the Business Support Administration Team.

It is essential that the successful candidate is able to work equally through the medium of Welsh and English and to able to achieve this should have a GCSE qualification in Welsh First Language or SYLFAEN (WJEC) or be able to exhibit an equivalent level of skill in the Welsh Language.

South Wales Fire & Rescue Service believes in the real value of having a diverse workforce and we proactively want to encourage applicants from all sectors of our community to apply.

Details

• Contract: Permanent
• Grade: 4
• Salary: £25,586 – £25,989 per year
• Hours of Work: 37 hours per week
• Directorate: Business Support
• Location: Fire Service Headquarters, Llantrisant