Receptionist

Sanctuary Group; Pensby; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading care home provider is seeking a Receptionist to join their team in Pensby, United Kingdom. The ideal candidate will have excellent interpersonal skills, strong IT experience, and a proven background in customer service. Responsibilities include advising customers, handling queries, and ensuring exceptional service to residents and visitors. The position offers various benefits such as paid leave, occupational sick pay, and numerous opportunities for personal and professional growth.

Benefits

Occupational sick pay after 12 months

Confidential 24/7 employee advice service

Wellbeing resources through employee platforms

Cycle to Work scheme

Overtime compensation

Financial wellbeing support

Exclusive discounts through the e-hub platform

Contributory pension plan

Parental leave schemes

20 days annual leave plus bank holidays

Complimentary meals during long shifts

Growth through training and internal opportunities

Opportunities to be part of inclusive staff networks

Loyalty recognition scheme

CQC inspection bonus (subject to criteria)

Qualifications

• Excellent interpersonal skills needed for advising customers.
• Strong proficiency in Word, Excel, and Outlook is essential.
• Experience in a customer service role is required.

Responsibilities

• Advise customers and handle their queries.
• Support daily operations through administrative tasks.
• Interact with relatives, residents, and visitors.

Skills

Excellent people skills

Strong IT experience (Word, Excel, Outlook)

Customer service experience

Strong administrative skills

Job description

Overview

Are you our next Receptionist? Here's more about the role: In this role you will be a key part of the team, whether you're advising customers and dealing with their queries or tackling administrative tasks.

For this wide-ranging customer service and administrative role we're looking for you to utilise your excellent people skills along with strong IT experience, including Word, Excel and Outlook. A positive and helpful approach with experience in a customer service setting is also essential. As Receptionist in our Care Home you will interact with relatives, residents and visitors. Strong administrative skills are required but it's just as important to us that you're focused on delivering exceptional customer service and are a caring, enthusiastic and self-motivated person, who is interested in working in a growing and progressive organisation.

We spend so much time at work don't we, so our ethos at Sanctuary Care is to enrich the lives of both our residents and staff. Let's have some fun while we're at work, support each other and work hard as a team. There’s loads of training and promotion opportunities available for those who want to pursue it and every day job satisfaction at Ridgewood Court for all regardless of role. Sanctuary Care has over 100 care homes and you can 'feel' the difference a team makes the moment you step through one of our doors. The team at Ridgewood Court is special and we're looking for special people to join us. Become a part of it and apply for this role. At the heart of our organisation are our incredible people and we're dedicated to making Sanctuary Care an amazing place to work.

That's why we provide a package that includes support for

Responsibilities

• Be a key part of the team, advising customers and handling their queries.
• Undertake administrative tasks and support daily operations in a care home setting.
• Interact with relatives, residents and visitors to deliver exceptional customer service.

Qualifications

• Excellent people skills and strong IT experience (Word, Excel, Outlook).
• A positive, helpful approach with experience in a customer service setting.
• Strong administrative skills combined with a caring, enthusiastic and self-motivated attitude.
• Interest in working in a growing and progressive organisation.

Benefits

• Occupational sick pay after 12 months' service (contracted hours only and subject to qualifying period).
• Confidential 24/7 employee advice service (medical and legal advice).
• Wellbeing resources through employee platforms including Aviva Digicare.
• Cycle to Work scheme for greener commuting.
• Overtime compensation.
• Financial wellbeing support including access to affordable loans via salary finance and free mortgage advice.
• Exclusive discounts through the e-hub platform.
• Contributory pension plan and life assurance.
• Parental leave schemes (Adoption, Maternity, Paternity and Shared).
• 20 days annual leave plus bank holidays (pro rata).
• Complimentary meals during long shifts.
• Growth and development through comprehensive training and internal career opportunities.
• Opportunities to be part of inclusive staff networks (e.g., Parent Network, Disability Network).
• Loyalty recognition scheme for 12 months' service onwards.
• CQC inspection bonus (subject to qualifying criteria).