Receptionist | University Hospitals Bristol and Weston NHS Foundation Trust

University Hospitals Bristol and Weston NHS Foundation Trust; Weston-super-Mare; On-site; GBP 10,000 - 40,000; Part time

Job summary

A healthcare trust in Weston-super-Mare is looking for part-time Receptionists for their A&E Department. The role is pivotal in delivering excellent patient care, requiring candidates to be empathetic and efficient in a fast-paced environment. With multiple posts available, successful applicants will manage reception duties, assist patients and maintain high service standards. This role demands good computer skills and the ability to handle pressure effectively, contributing significantly to patient experience and satisfaction.

Qualifications

• Enthusiastic and dynamic candidates who can thrive in a busy environment.
• Ability to greet patients and be approachable.
• Experience in customer service is beneficial.

Responsibilities

• Provide high-quality reception services and maintain high standards of customer care.
• Act as a first point of contact for patients and the public.
• Organize workload according to the department's demands.
• Coordinate daily activities for service efficiency.
• Maintain confidentiality at all times.

Skills

Empathy

Speed and accuracy in computer work

Ability to work under pressure

Job description

An exciting opportunity has arisen to appoint part‑time Receptionists to join the A&E Department at Weston General Hospital.

We are looking for enthusiastic and dynamic candidates who thrive in a busy and supportive working environment. The role of the Receptionist is integral to all that we do.

You must be able to greet patients, be approachable and empathetic to patient needs, while also working effectively under pressure. The role can sometimes be demanding, with telephone calls to answer alongside the needs of patients and other staff. It requires a significant amount of computer work, so high standards of speed and accuracy are essential.

Recruitment details

• 3 posts at 24 hours per week
• 1 post at 16 hours per week

Working patterns

• AM shift: 07:00 – 15:30
• PM shift: 15:30 – 00:00

If you are passionate about delivering excellent patient care and enjoy working in a fast‑paced environment, we would love to hear from you!

The rota operates on a 6‑week rolling basis, ensuring fair distribution of shifts across the team.

Interviews will be held on Tuesday 6th January 2026.

Key responsibilities

• To provide high quality reception services for the Trust and maintaining the highest standards of service delivery and customer care.
• Act as a first point of contact assistance to patients, relatives or other members of the public who attend or make contact by phone to the emergency department.
• To organise their workload in accordance with the demands of the department.
• To co‑ordinate daily activities to ensure efficiency of service within the organisation.
• To exercise initiative.
• To ensure that confidentiality is maintained at all times.

For a more detailed job description and main responsibilities please refer to the job description document attached to this vacancy.

This advert closes on Tuesday 30 December 2025.