Receptionist / Trainee Admin Assistant

NHS Jobs; Gillingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A rural general practice is looking for a Receptionist/trainee admin assistant to join their friendly team in Gillingham. The role involves answering phone enquiries, making appointments, and managing patient records with a focus on excellent interpersonal skills and attention to detail. Training will be provided, and the successful candidate should be flexible in covering various duties as needed. The position offers a salary of £12.21 per hour and includes a comprehensive benefits package.

Benefits

28 days holiday per annum, pro-rata

Employers pension contribution of 14.38%

Opportunity for dispensary training

Qualifications

• Professional attitude is essential.
• Experience in using computers is beneficial.
• Willingness to train in other aspects of work within the Practice.

Responsibilities

• Answer the telephone and deal with enquiries.
• Make appointments and register new patients.
• Input data to the computer system and scanning documents.
• Ensure accurate records are kept of medication and fees.

Skills

Excellent interpersonal skills

Ability to multi-task

Attention to detail

Good telephone manner

Confidence

Flexibility

Job description

Receptionist / trainee admin assistant At Silton Surgery we are seeking an additional member of staff to train as a qualified Silton Surgery is a small, rural general practice with just over 2400 patients and an experienced group of staff including: 1 GP Partner, 2 Locum GP, 3 Practice Nurses, 1 GP assistant and 4 admin/reception staff who dovetail a range of duties, including reception tasks, dispensing, administration and secretarial tasks.

We are looking for someone with a professional attitude and excellent interpersonal skills and who will be able to interact positively with our patients, as well as with other members of the practice team.

The ability to multi-task and keep calm under pressure are important in this role, as is attention to detail.

A clear understanding of the confidential nature of dealing with patients is essential.

We are a friendly, tight-knit team but flexibility is essential in this role as cross cover with other team members is required for training time, holiday and sickness cover.

As every patient is unique, the practice is a complex place to work but full training will be provided.

We use a computer system called SystmOne which is used at many GP practices across the country.

If you are not a trained dispenser we are able to offer you dispensary training, there is a nationally recognised qualification provided by Buttercups training which the staff member will be expected to work towards, and it usually takes in the region of two years before sufficient experience has been attained to pass this and to allow unsupervised dispensing.

HOURS: - 22 over 4 days Flexible to cover extra hours and days if necessary.

DUTIES ONCE TRAINED:

• Answer the telephone and deal with enquiries.

Make appointments telephone and personal requests.

Register New and Temporary patients.

Take accurate note of any changes in patients personal details and update computer and written records.

Input data to computer system.

Scanning documents onto the computer system Deal with patients collecting medication: Give prescription form and ensure it is correctly completed.

Collect appropriate fees and record accurately.

Ensure that correct medication is given to the patient or their representative.

Ensure accurate records are kept of the above.

Lock-up of surgery if working at closing time, including switching off computers, printers, photocopiers, etc.

The successful candidate will need to be flexible and prepared to provide cover for training, holiday and sickness.

Other duties as agreed with the GP Partner Dr Neil Harding EXPECTATIONS:

• Good telephone manner; pleasant approach to patients; confident; able to work on own initiative; reliable; accurate; able to work as part of a small team; flexible; respectful of patients confidentiality; smart appearance; experience in use of computers; willingness to train in other aspects of work within the Practice.

TRAINING:

• Practice procedures and Practice Computer System (SystmOne) will be available.

SALARY: - £12.21 per hour (negotiable depending on experience), plus employers pension contribution of
14.38% within the NHS Pension scheme Holiday: - 28 days per annum, pro-rata (to include bank holiday entitlements) Please do not hesitate to contact the practice if you have any further questions about the role.

To apply for the role, we would be grateful if you could provide a CV along with a covering letter before the closing date of 25th Feb 2026.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).