Receptionist - flexible bank shifts

Conexus Healthcare CIC; Wakefield; Hybrid; GBP 10,000 - 40,000; Part time

Job summary

A healthcare organization in Wakefield is seeking a flexible Receptionist to join their team. This role involves welcoming patients, care navigation, and processing referrals while ensuring smooth service operations. Ideal candidates will have prior experience in a general practice setting, excellent communication skills, and the ability to work independently as part of a supportive team. Flexible shift patterns, including evenings and weekends, make it an attractive opportunity for those looking to balance work and personal commitment.

Qualifications

• At least 9 months of general practice reception experience.
• Active experience of working in general practices.
• Knowledge of care navigation.

Responsibilities

• Welcoming and arriving patients.
• Care navigation and processing referrals from partner organisations.
• Registering patients on SystmOne.
• Reviewing pre-booked appointments to ensure booking criteria are met.
• Opening and closing the site.
• Chaperoning patient appointments.

Skills

Excellent communication and interpersonal skills

Ability to work independently or as part of a team

Highly organised and methodical

Tools

SystmOne

Job description

Do you work in a General Practice in a reception or administrative role? Seeking a flexible role that allows you to choose when you work? Do you thrive in a patient-facing environment, enjoy helping people, and value being part of a supportive team? If so, we would be delighted to hear from you.

GP Care Wakefield is looking to expand its bank of receptionists, offering the opportunity to work across any or all of our six sites:

• Trinity Medical Centre, WF1 1PG
• Northgate Medical Centre, WF8 1NF
• Kings Medical Centre, WF6 2AZ
• Church View Health Centre, WF9 3AP

Flexible Working: We offer a range of 4-6 hour shifts, including weekday evenings, Saturday daytimes, and Sunday mornings. Shifts can be booked up to two months in advance via Lantum, our user-friendly rota system. There is no minimum commitment simply choose the shifts that work best for you.

Main duties of the job

As a Receptionist, you will play an important role in supporting patients and ensuring the smooth running of our services.

• Duties include:
• Welcoming and arriving patients
• Care navigation and processing referrals from partner organisations
• Registering patients on SystmOne
• Reviewing pre-booked appointments to ensure booking criteria are met
• Opening and closing the site
• Chaperoning patient appointments (full training provided)

A full list of duties is provided in the attached job description.

If you work in a General Practice, are organised, approachable, and looking for a flexible role, we would love to receive your application.

About us

Conexus Healthcare is the GP confederation for all practices in theWakefieldDistrict.

GP Care Wakefield offers Enhanced Access to general practice on evenings & weekends for the Wakefield & District population. In addition to same day appointments with GPs and ANPs the service offers routine clinics with a Practice Nurse, HCA or phlebotomy that can be booked in advance by the patients practice.

The reception team are at the forefront of this service, providing administration support when the service is operational.They are also the first point of call for any clinicians working at that time.

Job responsibilities

For the full Job Description and Person Specification for this role please see the additional document attached.

Person Specification

• Highly organised and methodical
• Ability to work independently or as part of a team.
• Able to seek support from the wider team if necessary.
• Excellent communication and interpersonal skills

Knowledge

• Confidentiality
• Safeguarding
• Equality & Diversity

Disposition

• Pragmatic approach to problem solving.
• Works well under pressure

Experience

• General Practice Reception experience (at least 9 months)
• Active experience of working in General Practices.
• Care Navigation
• Use of SystmOne.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.