Receptionist - Fixed Term Contract

Cambridge Belfry Hotel & Spa; Little Eversden; On-site; GBP 18,000 - 24,000; Full time

Job summary

A prestigious hotel in Little Eversden, UK, is seeking a Guest Service Agent to be the first impression for guests. Responsibilities include greeting guests, assigning rooms, and handling payments, along with administrative duties. The ideal candidate will have a passion for customer service and experience in a customer-facing role. Strong time management and conflict resolution skills are essential. This role is pivotal in ensuring guest satisfaction and maintaining professional standards throughout their stay.

Qualifications

• Passion for customer service.
• Experience in a customer facing role.
• Ability to work under pressure and multi-task.

Responsibilities

• Greet guests and assign rooms.
• Take payments and perform administrative duties.
• Handle guest enquiries and complaints professionally.

Skills

Customer service

Conflict resolution

Time management

Organisational skills

Job description

Responsibilities

You will be the first impression a guest will have upon arriving at the hotel. You'll greet guests, assign rooms, take payments and perform general administrative duties. Ensure all guest enquiries/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.

Qualifications

Passion for customer service. Have worked in a customer facing role. Conflict resolution experience. Ability to work under pressure and multi-task. Strong time management and organisational skills. Curious to find out more?

Location & Hotel Details

Cambridge Belfry Hotel & Spa is located in Cambourne, 7 miles from Cambridge and is a 4‑star property.

Hotel Features

• 120‑bedroom property.
• The Bridge restaurant and the Lounge bar.
• Afternoon tea, private dining, meetings and event spaces.
• Leisure facilities include a gym, pool, jacuzzi, sauna, steam room and a relaxing Elemis spa.

About the Employer

QHotels Collection is a Disability Confident employer committed to diversity, inclusion and equal opportunities for all. We provide reasonable adjustments at any stage of the recruitment process. We are proud to have been accredited with Bronze from Green Tourism and to support the UK Armed Forces by signing the Armed Forces Covenant and achieving the Silver Award.