Receptionist - Endoscopy

Norfolk and Norwich University Hospital NHS Foundation Trust; Norwich; On-site; GBP 10,000 - 40,000; Full time

Job summary

A major NHS trust in Cambridge seeks an enthusiastic Receptionist/Clerical Officer for the Endoscopy Unit. Key responsibilities include managing patient appointments, accurate data entry in the Patient Administration System, and a variety of administrative tasks. The ideal candidate will possess strong communication and organizational skills, and the ability to work both independently and as part of a team. The role provides an opportunity to join a collaborative environment and offers comprehensive NHS benefits, including flexible hours and career development support.

Benefits

Flexible working hours

Fast Track Staff Physiotherapy Service

Discounted gym memberships

Excellent pension scheme

Free Park & Ride service

On-site Nursery

Qualifications

• Methodical approach to work and willingness to learn multiple Trust IT systems.
• Ability to work independently and in a team environment.
• Adherence to Trust Policies and Procedures on data collection and confidentiality.

Responsibilities

• Be the first point of contact for patients and manage appointments.
• Ensure accurate input of patient information onto the Patient Administration System.
• Perform a range of administrative duties and maintain patient records.

Skills

Good communication skills

Organizational skills

IT skills

Teamwork

Flexible attitude

Job description

An exciting opportunity has arisen for a conscientious, enthusiastic, highly motivated and organised Receptionist/Clerical Officer to join the Endoscopy Unit, working across both sites at the Norfolk and Norwich University Hospital and the Quadram Institute. This is a specialised department where diagnostic and therapeutic endoscopic procedures are performed to investigate patients who suffer with upper or lower GI problems. The successful candidate is requested to work compressed hours, and working shifts will include Monday, Wednesday and Friday 8:00‑18:00 & Tuesday 8:00‑17:30. To support the delivery of a high-quality, safe and compassionate healthcare service, all staff are expected to act as role models to others in all aspects of their work and consistently demonstrate NNUH's 'PRIDE' values of People focused, Respect, Integrity, Dedication and Excellence. Please note that this advertised position, which is part of occupation code 4216, does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

The successful candidate will have a methodical approach to work, be extremely well organised and have a flexible attitude incorporating our Trust PRIDE values. Good communication skills are essential to this post. The successful candidate must be able to work in a team and independently. The candidate will be the first point of contact for all patients and will be the responsible administrator to ensure the correct and timely input of patient information onto the Patient Administration System (PAS), observing the rules of 'real-time data entry'. The reception aspect is an essential part of the clerical and admin support for the department and will include meeting and greeting patients on arrival to the department, answering telephone enquiries, creating, amending and outcoming appointments. This role includes a range of administrative duties using Trust systems to record and maintain patient records. Good IT skills, in addition to the willingness and commitment to learn multiple Trust IT systems, are necessary. All aspects of this role should be carried out in line with Trust Policies and Procedures on data collection and confidentiality. Confidentiality in all matters is of the utmost importance.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff! The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world. We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH site
• Free 24-hours confidential counselling support
• On-site Nursery
• On-site cafes offering staff discounts
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics