Receptionist - Child Development Centre | Sussex Community NHS Foundation Trust

Sussex Community NHS Foundation Trust; West Green; On-site; GBP 20,000 - 25,000; Part time

Job summary

A community health service provider in Crawley is seeking a compassionate and motivated individual for the role of Receptionist at the Child Development Centre. This position offers 22.5 hours of work per week, structured ideally over three days. Responsibilities include managing the reception, preparing clinics, and ensuring efficient communication within the team. We encourage applications from diverse backgrounds to foster an inclusive environment, supporting individuals with special needs and their families.

Benefits

Flexible working options

Training and development opportunities

Cost-effective workplace nurseries

Qualifications

• Motivated and caring individual with strong communication skills.
• Ability to manage reception duties efficiently.
• Experience in customer service is a plus.

Responsibilities

• Provide an efficient and friendly front of house service.
• Prepare clinics and case notes as necessary.
• Input data on the electronic patient system.

Skills

Excellent communication skills

Interpersonal skills

Organizational skills

Job description

An exciting opportunity has become available for a motivated and caring individual as a Child Development Centre (CDC) Receptionist at Crawley Child Development Centre. This role is for 22.5 hours per week - ideally spread over 3 days.

The CDC is based within Crawley Hospital and is a new development which provides a well equipped, modern environment which meets the needs of children and staff alike.

The role will require excellent communication and interpersonal skills.

You will be responsible for providing reception duties and an efficient and friendly front of house service for the Child Development Centre.

You may also be responsible for providing an efficient service for the Child Development Centre in accordance with timescales and guidelines. This may include preparing clinics and case notes, inputting data on the electronic patient system and sending out appointments.

We are the main provider of NHS community services across East and West Sussex, with 6,000 staff serving 1.3 million people. We deliver essential care to adults and children, helping them manage their health, avoid hospital admissions, and reduce hospital stays.

Our Trust vision is to provide excellent care at the heart of the community. We offer opportunities across medical, clinical, support, and corporate services.

Why work for us?

• Positive 2024 NHS Staff Survey results, highlighting compassionate leadership and wellbeing
• Varied environments: community hospitals, patients’ homes, and bases across Sussex
• Flexible working options: part-time, flexi-time, annualised hours, and flexi-retirement
• Excellent training, development, and research opportunities
• Accredited Living Wage Employer, we ensure fair pay for all our staff
• Cost-effective workplace nurseries in Crawley, Hove, and Brighton
• Active EMBRACE, Disability & Wellbeing, LGBTQIA+, and Religion & Belief networks
• Level 3 Disability Confident Leader and Veteran Aware Trust

Our values—Compassionate Care, Working Together, Achieving Ambitions, Delivering Excellence—guide everything we do.

We embrace diversity and encourage applications from all backgrounds, particularly from ethnically diverse, disabled, and LGBTQIA+ individuals. We aim to create an inclusive environment and support reasonable adjustments during recruitment.

This post may close early if sufficient applications are received.

Reception duties

• To liaise with relevant administration Reception staff within the team to provide an efficient and effective service
• To meet and greet members of the public visiting the Child Development Centre
• To alert clinicians to patient arrivals – record patient arrival/departure on electronic and/or paper systems
• To answer the main Child Development Centre telephone, deal with enquiries and transfer calls as appropriate
• Taking local room bookings within the Child Development Centre
• Responsible for sending out appointments and obtaining hospital medical records from the Records Department, and Child Development Centre files for specified clinics
• When preparing information for clinics, check for any pending investigations and liaise with the Centre Co-ordinator/Medical Secretaries to ensure these are available for clinic
• Produce a clinic schedule for each clinic session if required (primary use System rotas), detailing appointment times and patient’s names and distribute as required
• Undertake filing of correspondence to patient files, either paper copy or scanning correspondence to the electronic patient system (SystmOne)
• Undertake copy typing of standard clinic appointment letters as required
• To ensure that the reception area and patient areas are kept clear and tidy
• To keep notice boards and leaflet stands tidy and current
• Booking and rearranging appointments as required with regard to out-patient clinics, liaising with secretaries where necessary
• Assist Centre Co-ordinator and Medical Secretary with monitoring and checking supplies of goods/services

General administrative duties

• To undertake general administrative duties as required, to enable the efficient running of the Child Development Centre participating fully as a team member. This may include undertaking any other duties at the request of the Line Manager, which are commensurate with the role. To raise concerns where necessary which may affect efficient provision of the service
• To work with administration colleagues in the Child Development Centre provide necessary cover for annual leave and sick leave commensurate with the role
• Supporting Voluntary staff to fully understand any requests that they have been asked to undertake
• Report problems as they arise, solving them if possible/appropriate
• Use and maintain resources efficiently and effectively, reporting damaged and faulty equipment when identified
• To order general stationary and office supplies as and when required

The work involves close contact with children with special needs and difficulties and their families; to treat everyone you encounter with dignity and respect. Recognising that people are different – avoids discrimination

This advert closes on Monday 22 Dec 2025